Customer Service Representative - State Farm Agent Team Member at State Farm Agent in WI-Greenfield-53221
- Company: State Farm Agent
- Location: WI-Greenfield-53221
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $55,000.00 - $80,000.00 per year
Overview
As a Customer Service Representative - State Farm Agent Team Member with Jon Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help …
Job description
- As a Customer Service Representative - State Farm Agent Team Member with Jon Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
- We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
- Do you want a career and not just a job?
- This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Requirements
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Skills
Required
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
Benefits
- Licensing bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- *Bilingual Spanish*
- Compensation: $55,000.00 - $80,000.00 per year
About State Farm Agent
Our office has been proudly serving the community for 20 years, and we continue to grow! We currently have a team of 13 dedicated professionals who work together to achieve success while supporting one another. We believe in rewarding hard work and offer various bonuses throughout the year. When we hit our goals, team members earn extra time off, and we recognize top performers with monthly prizes. If we are named Agency of the Month twice, we celebrate with a team outing—past activities have included bowling, axe throwing, and karting. Last year, we earned this recognition 9 out of 12 months! Flexibility is a priority—we understand that work-life balance is key to long-term success. When bringing on a new team member, we focus on how they can contribute to our team’s success and, just as importantly, how we can help them thrive. Teamwork is essential in this fast-paced industry, and we are committed to building a supportive and engaging work environment. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Greenfield, WI. Additional languages spoken: Spanish