Customer Service Rep - Cashier at AHU Technologies Recruitment in DC-Washington-20009

Job description

• Short Description: Customer Service Representative - Cashier
• Traffic and Adjudication
• M-F 12:30p-5p
• Complete Description:

Responsibilities

• · The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.
• · Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• · Assist customers with product information, order status, or any account-related issues.
• · Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
• · Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.
• · Process transactions, returns, and exchanges according to agency guidelines.
• · Collaborate with other departments to address and resolve complex issues.
• · Provide feedback to management on recurring customer concerns and suggest improvements.
• · Stay informed about industry trends and best practices to enhance customer service quality.
• · Perform other duties as assigned to support the customer service team.

Requirements

• -High School Diploma
• · 1.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• · 2.Strong organizational and multitasking abilities.
• · 3.Excellent written and verbal communication skills.
• · 4.Attention to detail.
• · 5. Ability to handle sensitive information with confidentiality.
• · Practical knowledge of collection and deposit methods, equipment, procedures, and techniques used in accounting and reconciliation activities. Required
• · Skilled in handling large sums of monies, computing the difference between amount due and monies received; and recognizing counterfeit currency. Required
• · Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Required
• · Ability to handle sensitive information with confidentiality. Required
• · High School diploma. Required
• · Prior experience as a bank teller or in a related, customer-facing role. Highly desired

Skills

Required

• Attention to detail

Benefits

• Compensation: $20.00 - $23.00 per hour