Corporate Receptionist at Opensity Solutions in USA-New York-NY

Job description

• The Receptionist serves as the primary point of contact for employees, clients, visitors, and vendors within Opensity Solutions client environments. This role is responsible for creating a professional and welcoming experience through exceptional customer service, front desk management, communication coordination, and administrative support. The Receptionist plays a key role in maintaining efficient office operations, supporting workplace organization, and ensuring a positive client and guest experience. The position reports to the Lead Receptionist or Client Relations Manager.
• Hours: 7:30 am - 4:30 pm

Responsibilities

• Greet employees, clients, visitors, and vendors in a professional, friendly, and welcoming manner.
• Manage incoming phone calls efficiently by directing calls to appropriate personnel, taking accurate messages, and responding to inquiries professionally.
• Provide timely assistance and support to visitors and employees by directing them to the appropriate departments or resources.
• Maintain a professional front desk environment that reflects the service standards and values of Opensity Solutions.
• Monitor visitor check-in procedures and maintain visitor logs as required.
• Ensure a seamless and positive experience for all clients, guests, and visitors entering the workplace environment.
• Respond to client and guest requests promptly, professionally, and courteously.
• Address concerns, inquiries, and service requests efficiently while maintaining a high level of customer satisfaction.
• Build positive working relationships with employees, clients, vendors, and visitors through excellent communication and professionalism.
• Maintain a customer-focused approach while supporting workplace hospitality and operational service initiatives.
• Serve as a central communication hub for internal and external communications.
• Relay messages accurately and promptly through phone, email, and in-person communication channels.
• Coordinate meeting schedules, visitor appointments, conference room reservations, and workplace calendars as needed.
• Support communication between departments to ensure smooth workplace operations and efficient coordination of activities.
• Maintain awareness of daily office activities, meetings, and visitor schedules to support operational readiness.
• Assist with sorting, distributing, and tracking incoming mail, packages, deliveries, and correspondence.
• Maintain organized office records, files, and documentation systems to support efficient retrieval and administrative operations.
• Monitor office supply inventory levels and coordinate replenishment as needed to maintain operational continuity.
• Provide administrative support for meetings, events, and workplace activities as assigned.
• Assist with data entry, document preparation, scheduling, and additional administrative tasks as needed.
• Coordinate meeting room scheduling, event preparation, and workspace arrangements with internal departments and stakeholders.
• Assist in organizing workplace events, meetings, and conferences by ensuring required resources and room setups are completed.
• Support workplace security procedures by monitoring visitor access and ensuring compliance with established protocols.
• Respond appropriately to emergencies, workplace incidents, or security concerns by notifying designated personnel.
• Participate in workplace safety training and operational readiness initiatives as required.
• Participate in ongoing training and development programs, including workplace systems, customer service standards, and operational procedures.
• Maintain knowledge of company policies, workplace protocols, and service standards to support operational excellence.
• Promote professionalism, teamwork, and a positive workplace culture aligned with Opensity Solutions values.

Requirements

• Excellent customer service and interpersonal communication skills with a client-first mindset.
• Professional demeanor with strong verbal and written communication abilities.
• Strong organizational and multitasking skills in fast-paced environments.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Strong attention to detail and commitment to operational excellence.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving and decision-making abilities within the scope of the role.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite and office technology systems.
• Positive attitude, adaptability, flexibility, and professionalism in workplace interactions.
• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: Minimum of 3–5 years of receptionist, front desk, customer service, or administrative support experience, preferably within professional services or legal environments.
• Technical Skills: Proficiency in Microsoft Office Suite, scheduling systems, communication platforms, and general office technology required.

Skills

Required

• Strong attention to detail
• Microsoft Office Suite
• Scheduling systems
• Communication platforms
• General office technology

Benefits

• All eligible employees receive access to a comprehensive benefits package, including:
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• The Compensation range for this role is 25.00 to 30.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.