Patient Navigator/Medical Case Manager (grant-funded) - Jefferson HIV Program - New Jersey at Thomas Jefferson University in Camden County, NJ

Job description

• The Patient Navigator serves as a liaison for Jefferson patients. Specifically, the Patient Navigator will work with physicians and staff to ascertain the appropriate services the patient needs; schedule the patient appointments with multiple departments; and follow up with the patient to assure compliance. The Patient Navigator supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors.
• The Patient Navigator serves as a liaison for Jefferson patients. Specifically, the Patient Navigator will work with physicians and staff to ascertain the appropriate services the patient needs; schedule the patient appointments with multiple departments; and follow up with the patient to assure compliance. The Patient Navigator supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedules patients for all visits undergoing future care
• Administers screenings and intake assessments as needed
• Monitor treatment plan adherence
• Triage patient phone calls
• Coordinate inpatient care as needed
• Develop, maintain, update community resource list
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Requirements

• 3 years of experience in a medical office required
• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Leadership skills to include proactivity and problem solving.
• Ability to establish and develop positive and collaborative relationships.
• Bachelor’s Degree in psychology, health administration or other related fields from an accredited college/university
• Epic experience preferred

Skills

Preferred

• Epic experience

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
• $20.58 to $29.34 Hourly
• The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.
• Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)