Service Dept. Customer Service at Generator Supercenter of Tampa Bay in TX-Ft Worth-76114

Job description

• Our backup generators ensure that customers will never be without power, allowing their home and business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity. So, we are looking for a great Customer Service Rep to join our team!

Responsibilities

• - Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
• - Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
• - Assist with administrative tasks such as data entry, filing, and document preparation
• - Provide minor technical support for customers w/generators & monitor service and system set-ups
• - Provide general support to customers, co-workers and management

Requirements

• - Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
• - Familiarity with phone etiquette and customer service principles
• - Strong organizational skills with the ability to multitask and prioritize tasks effectively
• - Excellent communication skills, both verbal and written
• - Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, & Google sheets
• - Ability to maintain confidentiality and handle sensitive information with discretion
• - Must be dependable & punctual

Skills

Required

• Must be dependable & punctual

Benefits

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• ASK - Possible Commissions
• Paid time off
• Compensation: $15.00 per hour