Bi-lingual Account Manager at Palm Harbor Homes in Plano, TX

Job description

• CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a Bi-lingual (English/Spanish) Account Manager to help grow our Servicing Department. This in-person role is in our Plano, TX office. The Bi-Lingual Account Manager is responsible for communicating with customers directly to provide account resolution options based on their ability and needs. The Bi-Lingual Account Manager is expected to handle all customer questions, inquiries, and objections with patience, professionalism and ease. The Bi-Lingual Account Manager must represent our clients in the most genuine, personable way to drive exceptional customer experience.

Responsibilities

• Effectively deliver an exceptional customer experience
• Able to negotiate acceptable repayment and financial plans
• Adequately educate clients on available resolution options
• Able to investigate and resolve financial discrepancies
• Able to counsel borrowers on effective strategies to meet their obligations
• Adequately communicate payment status and repayment timelines to borrowers
• Able to address and resolve questions, complaints, or suggestions
• Ability to document all activities and communications accurately in systems
• Effectively adjust work processes to comply with investor guidelines
• Able to achieve and exceed budget objectives
• Competent in ability to contact and engage relevant parties via phone calls
• Display an adequate sense of urgency and ownership in daily tasks
• Competent professionalism and strong work ethic in all activities
• Consistently meets and exceeds individual, team and department objectives.
• Perform other duties and special projects as assigned.

Requirements

• Effective verbal and written communication skills
• Ability to identify and resolve problems in a timely manner
• Effective decision-making, customer service and problem-solving skills
• Strong organizational and time management skills
• Ability to work independently
• Strong attention to detail and accuracy
• Ability to work effectively in a team environment
• Bachelor's degree required, in Marketing, Finance, Accounting, or Business
• Working knowledge of Microsoft Office
• Skills
• Required
• Written Communication Skills
• Intermediate
• Verbal Communication Skills
• Intermediate
• Organizational Skills
• Intermediate
• Time Management
• Intermediate
• Customer Service
• Intermediate
• Attention to Detail
• Intermediate
• Microsoft Word
• Intermediate
• Microsoft Excel
• Intermediate
• Required
• Bachelors or better in Finance or related field.

Skills

Required

• Ability to work independently
• Strong attention to detail and accuracy
• Working knowledge of Microsoft Office

Benefits

• Competitive Salary
• Medical/Dental/Vision Insurance
• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans
• Life /Disability/Accidental Insurance and much more!