Business Process Analyst - Bethesda, MD; Must have an active TS/SCI Clearance with a Polygraph at Synertex LLC in Bethesda, MD, USA

Job description

• 📍 Bethesda, MD
• 📌 Full Time | On Site
• Join Synertex LLC and bring your expertise to a mission that matters. We are seeking a Business Process Analyst to support operational teams in a high-tempo Intelligence Community mission environment.
• In this role, you will support business process analysis, requirements gathering, workflow improvement, and operational documentation aligned to mission objectives. The ideal candidate will be detail-oriented, organized, and experienced in developing SOPs, process maps, swim lanes, RACI matrices, and leadership-ready documentation.

Responsibilities

• Document and maintain business processes using SOPs, process maps, swim lanes, RACI matrices, checklists, and other process documentation tools.
• Analyze existing workflows to identify bottlenecks, risks, inefficiencies, and opportunities for process improvement.
• Collaborate with mission and operations stakeholders to identify needs, problems, desired end states, and translate them into actionable requirements.
• Facilitate process governance by coordinating reviews, gathering SME input, routing documentation for approval, and maintaining version control.
• Ensure documentation is properly published, stored, managed, and maintained in secure designated repositories.
• Prepare read-aheads, capture decisions, and manage action items for internal meetings, standing boards, and leadership reviews.
• Support tool and workflow development initiatives by coordinating stakeholder inputs, documenting changes, supporting testing and demonstrations, and updating SOPs and user guidance.
• Maintain organized and discoverable records of process products, decisions, deliverables, knowledge bases, and continuity materials.
• Ensure adherence to information handling, data protection, compliance, and governance standards.
• Identify and escalate risks and issues to leadership through action tracking and governance mechanisms.

Requirements

• Clearance: TS/SCI with Polygraph
• Minimum of 8 years of experience in business process analysis, operations support, program support, or a related field.
• Strong experience creating professional process documentation, including SOPs, RACI matrices, process maps, swim lanes, workflow diagrams, and checklists.
• Experience gathering requirements and facilitating working sessions with technical and non-technical stakeholders.
• Ability to analyze workflows, identify bottlenecks or inefficiencies, and provide actionable process improvement recommendations.
• Experience managing action trackers, preparing leadership-ready written products, and meeting deadlines in fast-paced mission environments.
• Proficiency with collaboration and documentation platforms such as SharePoint, Confluence, and Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio.
• Strong communication, organization, coordination, and multitasking skills.
• Previous experience supporting operational teams in a mission-driven environment.
• Experience supporting tool or workflow development cycles, including requirements gathering, stakeholder coordination, testing, demonstrations, and user guidance updates.
• Familiarity with process improvement methodologies.
• Knowledge of compliance and governance standards for information handling in secure mission environments.
• Certifications in process improvement, business analysis, or related fields, such as Six Sigma, BPMP, or CBAP.

Skills

Required

• Business process analysis
• Requirements gathering
• Facilitating working sessions
• Workflow analysis
• Action tracking
• Leadership-ready written products
• Strong communication
• Organization
• Coordination
• Multitasking

Preferred

• Tool or workflow development cycles
• Process improvement methodologies
• Certifications: Six Sigma, BPMP, CBAP

Benefits

• Synertex LLC offers competitive PTO, 11 paid government holidays, a 401(k) with 6% match, and a comprehensive list of health care options.