Business Systems Analyst eCommerce Loyalty Platforms at EITACIES Inc. in AZ-Phoenix-85027

Job description

• Looking for a System Analyst who has worked at the intersection of digital commerce, loyalty programs, mobile applications, and customer experience platforms. This role will support a large-scale digital transformation initiative focused on modernizing customer-facing systems, loyalty ecosystems, digital ordering experiences, and API-driven integrations.

Responsibilities

• Support a large-scale digital transformation initiative focused on modernizing customer-facing systems, loyalty ecosystems, digital ordering experiences, and API-driven integrations

Requirements

• 6+ years of experience as a Business/System Analyst
• Strong background in eCommerce and mobile application platforms
• Experience supporting loyalty programs, customer engagement platforms, or digital commerce initiatives
• Understanding of QSR (Quick Service Restaurant) operations, digital ordering, checkout, promotions, and customer journeys
• Experience working with APIs, microservices, integrations, and modern cloud-based architectures
• Ability to gather requirements, create user stories, define acceptance criteria, and partner closely with engineering and product teams
• Experience working in Agile/Scrum environments
• AWS cloud exposure
• Identity and authentication platforms (SSO, OAuth, Customer Identity)
• API modernization or orchestration programs
• CBAP, CCBA, Agile BA, or Product Owner certifications

Skills

Required

• eCommerce platforms
• Mobile application platforms
• Loyalty programs
• Customer engagement platforms
• Digital commerce
• QSR operations
• Digital ordering
• Checkout
• Promotions
• Customer journeys
• APIs
• Microservices

Preferred

• AWS
• SSO
• OAuth
• Customer Identity
• API modernization
• API orchestration
• CBAP
• CCBA