Service Operations Specialist at Any Hour Group in Pacific Aire Home Services - OXNARD, CA 93030

Job description

• Salary Range
• $18.00 - $22.00 Hourly
• Position Type
• Part Time
• Travel Percentage
• Up to 25%
• Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.
• Apply for additional details!

Responsibilities

• Addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance
• Serve as the initial point of contact for clients, handling calls, emails, and live chats
• Communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally
• Maintain accurate records of interactions and coordinate with service technicians to deliver seamless service experiences

Requirements

• Pre-employment background check
• Pre-employment drug screen

Skills

Required

• Communication
• Empathy
• Customer service
• Record keeping
• Coordination

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more...