Veterinary Receptionist - Shelby, NC at Vetcor in US-NC-Shelby

Job description

• As a Client Care Representative (CCR), you’ll serve as the first point of contact for our clients and play an important role in creating a welcoming, professional, and compassionate experience for clients and their pets. You’ll help support patient care and hospital operations through appointment management, client communication, administrative responsibilities, financial transactions, and coordination of front desk activities.
• This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and understands how organization, communication, and attention to detail can make a meaningful difference in the veterinary experience.
• Be an important part of the connection between clients, their pets, and the veterinary medical team
• Make a meaningful impact on the client experience from the moment they arrive through check-out
• Work in a collaborative veterinary environment where teamwork and professionalism matter
• Build valuable skills in client service, communication, scheduling, hospital operations, and veterinary administration
• Enjoy opportunities for professional development and continuous learning
• Contribute directly to efficient hospital operations and exceptional patient care
• Be part of a team committed to providing professional, compassionate service to every client and patient

Responsibilities

• Greet clients and patients upon arrival, facilitate timely check-in and check-out, and help maintain efficient reception flow and wait times
• Schedule, reschedule, coordinate, and confirm appointments using approved hospital processes, including telephone, email, online portals, text, and other approved communication methods
• Welcome and onboard new clients by providing information about hospital services, policies, and available resources
• Communicate professionally and effectively with clients, team members, and others, as appropriate, to support patient care, client service, and hospital operations
• Answer incoming telephone calls using established hospital protocols and professional phone etiquette
• Appropriately route medical questions and urgent patient concerns to veterinary team members

Requirements

• The ability to perform duties consistently with hospital policies, procedures, and assigned responsibilities
• A commitment to learning, professional development, and continuous improvement
• Strong communication, teamwork, organizational, customer service, and problem-solving skills
• The ability to work effectively in a fast-paced environment while maintaining attention to detail and accuracy
• The ability to manage multiple priorities while providing exceptional client service
• A professional and compassionate approach to working with clients and their pets
• The ability to communicate effectively in person, by telephone, text, email, and other approved communication methods

Skills

Required

• Communication
• Teamwork
• Organizational skills
• Customer service
• Problem-solving
• Attention to detail
• Ability to manage multiple priorities
• Professional and compassionate approach

Benefits

• Financial Rewards that Grow with You: A flexible approach to compensation, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and referral bonuses help support your goals today and in the future.
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental insurance options, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable employee pet benefits help support your well-being both at work and beyond.
• Professional Growth & Recognition: Quarterly Team Rewards, professional development opportunities, continuing education support, and uniform allowance recognize your contributions while helping you continue learning and growing in your career.
• Lifestyle Perks You’ll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, and employee discounts provide additional support for life both inside and outside the hospital.
• Financial Benefits
• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Wellness Benefits
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Paid parental leave of up to three weeks of full pay for the birth or adoption of a child after one year of service (full-time only; in states with paid family leave programs, this benefit does not apply)
• Sick Time / Paid Time Off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Professional Growth & Recognition
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Lifestyle Benefits
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program