IT Project Manager – Customer Experience Technology (Contract role – onsite Dallas, TX) at Elan Partners in Richardson, TX

Job description

• IT Project Manager – Customer Experience Technology (Contract role – onsite Dallas, TX)
• We're partnering with a well-established organization undergoing continued investment in its customer experience technology environment. We're looking for an IT Project Manager who can take ownership of complex, customer-facing technology initiatives and drive them from early planning through implementation and launch. This is a hands-on delivery role for someone who is comfortable operating at the intersection of technology, business operations, and customer experience. You'll work with cross-functional teams, technology partners, and business stakeholders to keep initiatives moving, anticipate obstacles, and ensure solutions are delivered with the intended business impact.

Responsibilities

• Lead end-to-end delivery of customer experience technology initiatives, from project initiation and planning through implementation, testing, deployment, and closeout.
• Build and maintain detailed project plans, milestones, dependencies, resource plans, and budgets.
• Coordinate internal teams, third-party partners, and distributed/offshore resources to keep deliverables on track.
• Partner with business and technology stakeholders to translate objectives into clear project requirements, timelines, and deliverables.
• Proactively identify project risks, dependencies, and roadblocks and develop mitigation strategies before they impact delivery.
• Establish project communication rhythms and provide concise, executive-ready status updates.
• Lead project kickoffs, working sessions, status meetings, and leadership/steering committee reviews.
• Manage competing priorities across multiple workstreams while maintaining visibility into scope, schedule, budget, and resource requirements.
• Facilitate issue resolution and drive accountability across teams when projects encounter challenges.
• Monitor financial performance, resource utilization, and project forecasts.
• Help ensure new customer-facing capabilities are implemented effectively and transitioned successfully into ongoing operations.

Requirements

• Bachelor's degree and 5+ years of IT Project Management experience.
• Demonstrated experience leading the full lifecycle implementation of customer experience technology, such as CRM platforms, customer portals, self-service solutions, or related digital/customer-facing applications.
• Strong understanding of project delivery methodologies, including Agile, Scrum, and Waterfall.
• Experience coordinating complex initiatives involving multiple business and technical teams.
• Proven ability to manage projects involving a mix of internal employees, vendors, and onshore/offshore resources.
• Comfortable managing project budgets, financial reporting, schedules, dependencies, and resource plans.
• Strong command of project planning and collaboration tools such as Microsoft Project, Asana, Trello, or comparable platforms.
• Excellent communication skills, with the ability to work effectively with technical teams, business users, vendors, and senior leadership.
• Highly organized with the ability to manage multiple priorities without losing sight of critical deliverables.
• Strong problem-solving and stakeholder-management skills.
• PMP or another recognized project management certification is preferred.

Skills

Required

• IT Project Management
• Coordination of complex initiatives
• Organization and prioritization
• Problem-solving
• Stakeholder management