Experienced Restoration Project Manager in Carroll County 60k plus at SERVPRO of Vacaville / Dixon in MD-Westminster-21157

Job description

• **NOW HIRING IN HOWARD COUNTY, WASHINGTON COUNTY, CARROLL COUNTY, AND BALTIMORE**
• Join SERVPRO Team Holland as our newest Restoration Project Manager in Westminster, MD!
• Are you an experienced restoration professional with a passion for customer satisfaction? Are you looking for an actual CAREER path with plenty of promotional opportunities? We're seeking qualified and experienced Crew Chiefs to lead projects and our dedicated production crews. This pivotal role emphasizes customer service, revenue growth, and staff development. As a valued SERVPRO® franchise employee, you'll enjoy competitive pay and opportunities for continuous learning and growth.
• In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!” Join us and make a significant impact in the restoration industry and in your community. Apply today!
• Picture yourself here fulfilling your potential.

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and tracking reviews
• Provide prompt responses to potential customers, demonstrating priority and professionalism
• Coordinate crews and resources for active projects, overseeing project scopes and estimates
• Maintain clear communication with clients, teammates, vendors, and insurance representatives
• Oversee production expenses, including equipment, vehicles, and material assets
• Ensure adherence to safety guidelines and risk management practices
• Participate in the recruitment, hiring, and training of production teammates

Requirements

• Ability to work a 24/7/365 job
• Previous experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred; Xactimate® experience is a PLUS!
• Valid driver's license
• Ability to lift 50-100 pounds regularly
• Comfort working in various environments (e.g., crawl spaces, attics)
• Travel flexibility, including local and out-of-state trips when necessary
• Successful completion of a background check

Skills

Required

• Customer service
• Communication
• Coordination
• Safety awareness
• Risk management
• Recruitment and training
• Physical ability to lift 50-100 pounds
• Comfort in various environments
• Travel flexibility
• Valid driver's license

Preferred

• Cleaning/restoration experience
• IICRC certifications
• Xactimate® experience

Benefits

• 401(k)
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Sick, vacation, and holiday pay (PTO)
• 401(k)
• Health, dental, & vision insurance plans
• Critical illness & accident plans
• Life insurance
• Paid training
• Career progression
• Internal promotional opportunities
• Uniforms provided
• Equipment and tools provided
• And more!
• Competitive salary of $18.00 - $26.00/hr based on experience, with team bonus eligibility.
• Compensation: $18.00 - $26.00 per hour