Contents Project Manager at SERVPRO of Vacaville / Dixon in IN-Mishawaka-46545

Job description

• SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!
• Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"
• When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.
• This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.

Responsibilities

• Contents Operations & Project Management
• - Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling
• - Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking
• - Manage project scope and estimates using SERVPRO systems and carrier guidelines
• - Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
• - Monitor cycle time, quality standards, and operational efficiency from start to finish
• - Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items
• Leadership & Team Management
• - Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
• - Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
• - Conduct quality checks and audit inventory accuracy
• - Address performance issues with coaching, feedback, and corrective action
• - Participate in recruiting, hiring, onboarding, and development of contents team members
• Customer Experience & Communication
• - Serve as the primary point of contact for customers regarding contents services
• - Set clear expectations and provide professional, proactive, and compassionate communication
• - Ensure customers feel confident their belongings are protected, respected, and properly restored
• - Manage customer satisfaction and online review performance
• Financial & KPI Accountability
• - Track contents job profitability
• - Monitor pack-out to pack-back cycle time
• - Maintain inventory accuracy rate
• - Reduce damage/rework incidents
• - Control production efficiency and labor cost
• - Support customer satisfaction and service quality
• Assets, Equipment & Warehouse Oversight
• - Manage contents equipment, vehicles, supplies, and warehouse organization
• - Ensure proper storage, labeling, and protection of customer property
• - Control production expenses and minimize loss or damage risks
• - Maintain clean, organized job sites and storage areas

Requirements

• Required
• - Valid driver’s license
• - High school diploma or GED
• - 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
• - Ability to lift 50 lbs regularly (100 lbs with assistance)
• - Ability to work in physical environments (attics, ladders, tight spaces)
• - Experience in contents restoration, moving, warehousing, or inventory management
• - Knowledge of pack-outs, contents cleaning, and storage processes
• - IICRC Certification (or willingness to obtain)
• - Strong organizational skills and high attention to detail
• - Confidence leading teams in a fast-moving, deadline-driven environment

Skills

Required

• Leadership
• Team management
• Project management
• Inventory management
• Customer service
• Communication
• Organizational skills
• Attention to detail

Preferred

• IICRC Certification

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Compensation: $58,000.00 - $65,000.00 per year