Program Manager II at Unissant in Washington, DC, USA

Job description

• We are seeking a Program Manager to join our team and support our client. The ideal candidate is a strategic and highly accountable leader with a strong background in federal IT operations, enterprise service delivery, and program management. This individual brings the ability to guide cross-functional teams, improve service performance, manage risk, and build trusted relationships with stakeholders while driving efficient, high-quality execution across the contract.

Responsibilities

• Provide overall technical and administrative leadership for contract performance across all task areas.
• Manage cost, schedule, and performance in a manner that improves service delivery and drives operational efficiency.
• Oversee program management processes, reporting, staffing alignment, and execution of work assignments issued under the contract.
• Ensure compliance with applicable Federal regulations, contractual requirements, and organizational standards.
• Promote continuous improvement, operational effectiveness, and flexibility in support of changing mission needs.
• Lead the development and maintenance of program management plans, quality documentation, communications, and performance reporting.
• Coordinate with Government leadership, the COR, and internal teams to address priorities, risks, issues, and performance expectations.
• Support the creation and maintenance of SLA dashboards, remediation plans, and management reporting artifacts.

Requirements

• Proven experience leading enterprise IT service delivery, operational support, and cross-functional teams in a fast-paced environment.
• Strong knowledge of program management disciplines, service delivery oversight, risk management, and performance reporting.
• Demonstrated ability to improve productivity, reduce operational inefficiencies, and support evolving business and mission requirements.
• Experience managing stakeholder communications, quality expectations, resource planning, and contract performance.
• Ability to lead high-performing teams and drive accountability, responsiveness, and continuous improvement.
• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
• Ability to write clear and concise creative content in a highly confidential manner.
• Ability to translate technical, operational, and compliance-related information into clear messaging for executive, technical, and non-technical audiences.
• Ability to obtain and maintain a Public Trust clearance.
• Desired certifications may include advanced project or service management credentials relevant to federal IT operations.
• Current active PMP certification, or equivalent demonstrated experience managing complex programs or significant technical teams is desired.

Skills

Required

• Service delivery oversight
• Risk management
• Performance reporting
• Stakeholder communications
• Resource planning
• Contract performance
• Ability to lead high-performing teams

Preferred

• PMP certification