Enterprise IT Operations Manager at Unissant in Ashburn, VA, USA

Job description

• We are seeking an Enterprise IT Operations Manager to join our team and support enterprise technology operations across a distributed, regulated environment.
• The ideal candidate brings practical technical depth and leadership experience across IT service delivery, enterprise systems administration, cybersecurity coordination, vendor oversight, and technology modernization. This individual can balance strategic planning with hands-on execution, improve service quality and operational resilience, and introduce secure automation and AI-enabled capabilities that create measurable efficiencies.

Responsibilities

• Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and coordination of network, cloud, and infrastructure services.
• Partner with Information Security leadership to strengthen enterprise information-security practices, including access controls, vulnerability management, secure configuration, incident-response coordination, monitoring practices, user awareness, and policy enforcement.
• Develop, standardize, and maintain IT governance processes, operating procedures, asset-management practices, escalation workflows, service metrics, and lifecycle-management disciplines that support a federal contractor environment.
• Support compliance and audit-readiness activities aligned with contractor cybersecurity expectations and secure handling of enterprise systems and business information.
• Partner with senior business and technology stakeholders to identify, prioritize, pilot, and implement practical automation, analytics, and AI-enabled use cases for service desk optimization, workflow automation, knowledge management, reporting, employee productivity, and business-process improvement.
• Establish and enforce secure AI adoption guardrails, including data protection, access management, appropriate use, risk awareness, and human oversight for business applications.
• Manage external vendors, managed service providers, software providers, and security partners to ensure service quality, responsiveness, accountability, and cost-effective support.
• Provide technical leadership during incidents, outages, cybersecurity events, audits, and complex operational escalations.
• Contribute to technology roadmap planning, vendor strategy, investment prioritization, and continuous-improvement initiatives that increase resilience, efficiency, and user experience.
• Develop and communicate briefings and presentations to senior business and technology stakeholders on IT configuration and system architecture changes and their impacts on operations.

Requirements

• 8-12 years of progressive IT experience, including at least 3-5 years leading or supervising enterprise IT operations, service delivery, technical support, or infrastructure functions.
• Demonstrated hands-on technical depth in Microsoft 365 administration, cloud or SaaS platforms, endpoint and device management, identity and access management, systems support, networking fundamentals, and enterprise collaboration technologies.
• Experience with information-security controls, vulnerability remediation, configuration management, incident coordination, access governance, and monitoring practices.
• Experience implementing automation, analytics, or AI-enabled tools that improve business functions and produce measurable operational-efficiency gains.
• Experience developing standard operating procedures, dashboards, service metrics, and process improvements that enhance responsiveness and operational performance.
• Experience managing vendors, managed service providers, software providers, and security partners.
• Familiarity with NIST and DoD Risk Management Framework (RMF) cybersecurity practices, federal security expectations, and risk-based governance approaches relevant to contractor operations.
• Prior experience supporting cleared programs, secure federal environments, or mission-driven government-contracting organizations is preferred.
• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Operations Management, or related field of study is required. Equivalent relevant experience may be considered.
• MBA/Master's Degree in a relevant field of study preferred.
• Relevant certifications such as Security+, CISSP, CISM, ITIL, PMP, Microsoft, Azure, or related credentials are preferred.
• Excellent verbal and written communication skills, with the ability to explain technical concepts, risks, and recommendations to senior business and technology stakeholders.
• Ability to develop and present clear, concise briefings on technology operations, service performance, security risks, roadmap priorities, and implementation impacts.
• Ability to write clear and concise creative content in a highly confidential manner.
• Ability to obtain and maintain a DoD or DHS security clearance is required.
• Prior experience supporting cleared programs, secure federal environments, or mission-driven government-contracting organizations is preferred.
• Active or prior DoD or DHS clearance is preferred.

Skills

Required

• Microsoft 365 administration
• Cloud or SaaS platforms
• Endpoint and device management
• Identity and access management
• Systems support
• Networking fundamentals
• Enterprise collaboration technologies
• Information-security controls
• Vulnerability remediation
• Configuration management
• Incident coordination
• Access governance

Preferred

• Security+
• CISSP
• CISM
• ITIL
• PMP
• Microsoft certifications
• Azure certifications