Senior Account Manager, Strategic Events Accounts at Pointr in Boston Office

Job description

• Application
• Our Story
• We're looking for a Senior Account Manager to join the Events & Tradeshows team, owning our relationship with two flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth.
• This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.
• Occasional travel to client sites every 2 months.
• First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
• 6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
• 12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.

Responsibilities

• Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success.
• Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
• Develop account strategies that align customer goals with Pointr's solutions and capabilities.
• Build compelling value narratives by connecting product adoption and outcomes to business impact.
• Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities.
• Lead executive business reviews and strategic account discussions with senior stakeholders.
• Proactively identify account risks and develop action plans to improve customer health.
• Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences.
• Partner with internal stakeholders to ensure successful delivery and continued customer growth.

Requirements

• 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
• Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
• Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
• Experience supporting renewals, expansions, and customer growth initiatives.
• Strong understanding of customer value, commercial outcomes, and account strategy.
• Excellent communication and relationship-building skills.
• Ability to collaborate effectively across technical, commercial, and operational teams.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional fluency in English, both written and verbal.
• Experience in enterprise SaaS, location technology, events, hospitality, or venue technology.
• Experience managing complex customer implementations or multi-team delivery environments.
• Familiarity with CRM, customer success, and project management platforms such as Monday or Jira.
• Bachelor's degree preferred or equivalent professional experience.

Skills

Required

• Enterprise account management
• Customer success
• Partnerships
• Enterprise sales
• Account strategy

Benefits

• A supportive, kind (no-ego), and smart team
• International environment and inclusive culture
• Competitive base salary, attractive stock options, and uncapped renewal commission
• Private health care (75%) and Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme
• Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
• Base salary range: $120,000–$150,000 + $25-$50k bonus, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave.