Mitigation Admin Assistant at SERVPRO of Vacaville / Dixon in VA-Alexandria-22312

Job description

• Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.
• This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.
• We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.
• Apply today to join our growing team!

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators
• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate
• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs
• Monitor job assignments and ensure required documentation is submitted within program deadlines
• Communicate with insurance adjusters, TPA representatives, customers, and internal team members
• Assist with job file audits to ensure completeness and compliance
• Track outstanding documentation, estimates, approvals, and invoices
• Enter and maintain accurate job information in company software and TPA portals
• Assist with scheduling and coordinating mitigation projects as needed
• Follow up on approvals, supplements, and outstanding items
• Maintain organized and accurate electronic job files
• Support the mitigation team with other administrative duties as assigned

Requirements

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
• Experience using Xactimate is required
• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred
• Knowledge of water, fire, mold, and other mitigation services preferred
• Understanding of insurance claims and restoration documentation is a plus
• Strong computer skills and ability to learn multiple software platforms
• Excellent organizational and time-management skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to work independently while also functioning effectively as part of a team
• Xactimate: Required
• Insurance Claims or TPA Programs: Preferred

Skills

Required

• Xactimate
• Strong computer skills
• Strong attention to detail and accuracy

Preferred

• Contractor Connection
• Alacrity

Benefits

• Health insurance
• Paid time off
• Training & development
• 401(k)
• Competitive pay based on experience
• Health and other benefits
• Paid time off
• Opportunities for professional growth and advancement
• Fast-paced and team-oriented work environment
• Compensation: $18.00 - $24.00 per hour