Inside Sales Intake Specialist Position at SERVPRO of Vacaville / Dixon in IA-Ames-50014

Job description

• Servpro is hiring an Inside Sales Intake Specialist Position!
• Benefits
• As the Inside Sales Intake Specialist Position serves as the primary point of contact for residential and commercial customers facing emergency property damage. This office-based role combines empathetic customer service with consultative sales to qualify emergency leads, overcome customer objections, and book mitigation or restoration jobs.

Responsibilities

• Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
• Qualify & Convert Leads: Assess customer needs through active listening, pitch appropriate restoration services, and convert inquiries into scheduled emergency jobs.
• Document Claim Details: Log precise loss information, caller details, and insurance data into the corporate CRM system.
• Dispatch Production Teams: Coordinate with local franchise production managers to ensure fast deployment of restoration crews to the loss site.
• Collaborate with Sales: Pass specialized or large-loss commercial leads to the field-based Business Development Team for follow-up.
• Follow Up: Track open leads and guide property owners through the initial intake funnel to ensure customer satisfaction.

Requirements

• High school diploma/GED (preferred)
• Experience: Minimum of 1–2 years in customer service, call center environments, or inside sales roles.
• Communication: Strong active listening skills paired with an empathetic, professional phone demeanor to handle stressed callers.
• Sales Aptitude: Ability to implement conversion strategies, overcome pricing or timing objections, and close sales.
• Tech Literacy: Proficiency with CRM systems, ticketing software, and fast data entry.
• Adaptability: Capability to multitask and stay calm under pressure in a fast-paced, emergency-driven disaster recovery environment.

Skills

Required

• Strong active listening skills
• Empathetic, professional phone demeanor

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Competitive compensation
• Superior benefits
• Career progression
• Professional development