MITIGATION SCHEDULING AND DISPATCH COORDINATOR SERVPRO of Bountiful at SERVPRO of Vacaville / Dixon in UT-North Salt Lake-84054

Job description

• Are you organized, detail-oriented, able to work well under pressure, and comfortable helping people over the phone? SERVPRO of Bountiful is looking for a Mitigation Scheduling and Dispatch Coordinator to keep our crews scheduled, customers informed, and daily operations running smoothly.
• You’ll help customers who may be dealing with stressful property damage situations. A calm attitude, clear communication, and dependable follow-through are essential.
• If you’re a dependable communicator who enjoys keeping people and schedules organized, we’d like to hear from you.

Responsibilities

• - Answer incoming calls professionally and gather accurate customer and job information.
• - Schedule and dispatch mitigation crews according to job priorities and management direction.
• - Coordinate appointments, return visits, and schedule changes with customers and field teams.
• - Communicate arrival windows, delays, and updates promptly.
• - Keep schedules, job records, and messages accurate and current.
• - Follow instructions, company protocols, and established procedures.
• - Bring urgent concerns and scheduling conflicts to the appropriate manager.
• - Follow through on callbacks, messages, and outstanding scheduling needs.

Requirements

• - Excellent phone etiquette and strong communication and listening skills.
• - Ability to stay calm, organized, and professional under pressure.
• - Strong attention to detail and accurate documentation.
• - Ability to manage multiple requests and adapt to changing priorities.
• - Willingness to follow directions, learn procedures, and ask questions when needed.
• - Dependability, punctuality, and consistent follow-through.
• - Comfort using computers, email, and scheduling software.
• - Customer service, scheduling, or dispatch experience preferred.

Skills

Required

• Excellent phone etiquette
• Strong attention to detail
• Accurate documentation
• Ability to manage multiple requests
• Adapt to changing priorities
• Willingness to follow directions
• Learn procedures
• Ask questions when needed
• Dependability
• Punctuality
• Consistent follow-through

Preferred

• Customer service experience
• Scheduling experience
• Dispatch experience

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Benefits become available after 90 days, subject to applicable plan terms and eligibility requirements:
• - Medical insurance, with the company paying 75% of the individual coverage premium.
• - Dental and vision plan options.
• - SIMPLE IRA with a company match of up to 3% of income.
• - Life insurance and a LegalShield plan option.
• - Five paid holidays.
• - One additional paid day off for your birthday.
• Compensation: $18.00 - $22.00 per hour