Chargeback Analyst Intern at Super in Canada

Job description

• Overview
• Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone.
• About this role
• This is a great opportunity to gain meaningful, hands-on experience in our chargeback operations. As a part of the broader Operations team, you will learn how the business works and have a direct impact on the customer experience. This internship is a good fit for a student with foundational business knowledge, excellent attention to detail, and a passion for working with people!

Responsibilities

• Review customer accounts to compile compelling evidence for bank disputes
• Identify and/or contribute to process improvements
• Opportunity to participate in special projects (like building tools to help us fight more chargebacks efficiently, working with other departments like the data team and the engineering team on business-related projects)
• Analyze chargeback data trends to eliminate chargeback risk factors and drive product improvements

Requirements

• You are a post-secondary student, studying a business-related major
• Proficiency with Microsoft and Google Workspaces
• 1-2 work terms of experience preferred
• You have a passion for people, processes, and systems
• You have a strong work ethic with a desire to contribute to a fast-growing startup
• You are a critical thinker and problem-solver
• You can learn quickly, paired with the desire to work hard

Skills

Required

• Critical thinker and problem-solver

Benefits

• Home Office Setup Allowance: $300 one-time
• Friday UberEats Allowance: $25/week
• Learning & Development Allowance: $300/ per term
• Fitness/Wellness Allowance: $120/per term