Information Analyst III, Workforce Management at Premera Blue Cross in WA Mountlake Terrace Orcas

Job description

• The Information Analyst III, Workforce Management is responsible for transforming complex data into actionable insights that support workforce planning, operational performance, business decision-making, and regulatory compliance. This role partners closely with leaders and stakeholders across the organization to identify reporting needs, analyze trends, improve data quality, and develop scalable analytics solutions.
• As a senior analyst, this position leads complex analytical initiatives, establishes reporting standards and best practices, mentors less experienced analysts, and drives data-informed decisions that support organizational goals. The Information Analyst III serves as a trusted advisor for workforce analytics and business intelligence needs across multiple functional areas.
• This is a hybrid role, located on our campus in Mountlake Terrace WA

Responsibilities

• Partner with business stakeholders to understand complex business challenges, define reporting requirements, and deliver data-driven solutions that improve operational performance, reduce costs, support compliance, and enhance workforce effectiveness.
• Design, develop, document, maintain, and optimize reports, dashboards, data models, and analytical solutions that support workforce management and organizational decision-making.
• Extract, transform, validate, and analyze data from multiple sources to identify trends, opportunities, risks, and actionable insights.
• Develop automated reporting and dashboard solutions that improve visibility into key workforce, operational, and business performance metrics.
• Validate and peer review analytical work, reports, and dashboards to ensure accuracy, consistency, and adherence to established standards.
• Identify opportunities to improve data quality, reporting processes, operational databases, and overall analytical efficiency; recommend and implement solutions.
• Lead complex analytical projects and cross-functional initiatives, coordinating efforts to achieve project goals and measurable business outcomes.
• Analyze and resolve complex reporting and data issues, perform root-cause analysis, and implement sustainable solutions.
• Create and maintain technical documentation, reporting standards, data definitions, and process documentation.
• Provide mentorship, guidance, and training to analysts and business partners on reporting tools, methodologies, and best practices.
• Assist with project planning by estimating resource requirements, effort, timelines, and project complexity.
• Develop workforce analytics, forecasting, capacity planning, scheduling, and operational performance reporting to support workforce management strategies.

Requirements

• Bachelor's degree in Mathematics, Statistics, Computer Science, Management Information Systems, Business Analytics, Healthcare Administration, or a related field; or four (4) years of equivalent work experience.
• Five (5) years of experience in data analytics, business intelligence, reporting, or a related analytical role.
• Experience working with large datasets, data validation, and analytical problem-solving.
• Experience designing and developing reports, dashboards, and analytical solutions that support business decision-making.
• Three (3) or more years of experience in healthcare, health insurance, workforce management, or a related industry.
• Advanced SQL skills and experience working with relational databases and large-scale data environments.
• Experience with business intelligence and visualization tools such as Power BI, Tableau, or similar platforms.
• Experience with cloud-based data platforms, data warehouses, or modern analytics environments.
• Experience developing workforce analytics, staffing models, forecasting solutions, scheduling analytics, or operational performance reporting.
• Knowledge of contact center operations, workforce planning, or healthcare operational analytics.
• Advanced knowledge of SQL, reporting tools, business intelligence platforms, and data analytics methodologies.
• Strong understanding of relational databases, data structures, data governance, and reporting best practices.
• Excellent analytical, critical thinking, problem-solving, and technical documentation skills.
• Ability to communicate complex technical concepts and analytical findings to technical and non-technical audiences.
• Strong written and verbal communication skills with the ability to influence and collaborate effectively across all organizational levels.
• Demonstrated ability to lead analytical initiatives, manage competing priorities, and work independently in a fast-paced environment.
• Proven ability to mentor analysts and promote best practices in reporting, analytics, and data management.
• Knowledge of healthcare operations, healthcare data, health insurance concepts, and workforce management principles.
• Ability to translate business needs into scalable analytical and reporting solutions that drive measurable results.

Skills

Required

• Advanced knowledge of SQL
• Reporting tools
• Business intelligence platforms
• Data analytics methodologies

Preferred

• Advanced SQL skills

Benefits

• At Premera, data plays a critical role in improving the health and well-being of our members and communities. In this role, you'll have the opportunity to influence strategic decisions, improve workforce effectiveness, and partner with leaders across the organization to deliver meaningful business outcomes through analytics and insight.
• Premera total rewards
• Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
• Generous paid time off to reenergize.
• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.
• For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.
• The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
• The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
• $92,400.00 - $157,100.00
• *National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
• We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.