Technical Writer / Functional Analyst — Integrated Workplace Management System (IWMS) at Pantheon Data in USA

Job description

• We are seeking an experienced Technical Writer / Functional Analyst - Integrated Workplace Management System (IWMS) to support a mission critical U.S. Department of Homeland Security (DHS) program involving enterprise real property and facilities management systems.

Responsibilities

• Elicit and document requirements through working sessions with non-technical and technical stakeholders.
• Collaborate to develop As-Is / To-Be process documentation for functionality being migrated or enhanced.
• Author functional and technical design documents that specify how the UI/UX changes will be implemented by a dedicated staff of developers including but not limited to field changes, workflow updates, custom reporting, module enhancements, and API configurations.
• Trace requirements throughout the development lifecycle and maintain traceability of each requirement as scope changes.
• Participate in design sessions and build reviews and document decisions, and open items.
• Coordinate directly with the development contractor on design intent, feasibility, and clarification during implementation.
• Validate that delivered configuration matches documented design, and support user acceptance testing documentation.
• Support creation of end-user-facing material derived from the design: training curriculum, job aids, release notes, and guidance.

Requirements

• Active DHS Fitness determination, or a current and adequate federal background investigation eligible for acceptance under reciprocity, allowing you to begin work with minimal delay.
• 3+ years authoring functional or technical design documentation that development teams implemented from - not solely end-user documentation.
• Demonstrated technical experience eliciting requirements directly from business stakeholders and translating them into system behavior.
• Ability to read SQL well enough to trace and validate query-based report output.
• Experience documenting configured enterprise applications, where behavior lives in configuration rather than custom code.
• Exceptional written communication, including the ability to explain technical behavior clearly to a non-technical audience.
• Comfortable working on government-furnished equipment inside a controlled environment.
• Ability to work effectively remotely in cross-functional teams.
• Ability to meet deadlines and produce quality work.
• Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint.
• Bachelor's Degree
• DHS ICE Fitness Determination
• Direct IBM TRIRIGA experience, particularly with forms and form layout, state actions, smart sections, query sections, multi-tab sections, data exchanges, synchronous and asynchronous workflows, security roles, portals and portal sections, navigation items and collections, and the Object Migration tool.
• Experience on a TRIRIGA platform upgrade or migration.
• Experience developing and implementing automation and efficiency tools.
• Familiarity with BIRT or comparable embedded reporting tooling.
• Federal real property domain knowledge - real property inventory and reporting, occupancy agreements, reimbursable work authorizations, capital investment planning, space utilization measurement.
• Awareness of CAD integration in a computer-aided facilities management context.
• Experience authoring privacy documentation such as Privacy Threshold Analyses or Privacy Impact Assessments, ideally within DHS.
• Working knowledge of Section 508 accessibility requirements as they apply to documentation and system output.
• Experience with an agile or release-based delivery cadence with a separate development contractor.

Skills

Preferred

• Direct IBM TRIRIGA experience
• Federal real property domain knowledge

Benefits

• We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity. In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/
• The salary range for this position is $80,000 - $110,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.