Warehouse Customer Service Representative at FST Logistics in Grove City, OH

Responsibilities

• · Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions
• · Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow
• · Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise
• · You will need to be able to properly communicate and escalate information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions
• · You need to be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency
• · You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST
• · Understand contractual agreement details and expirations and collaborate with cross functional FST teams.

Requirements

• · Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• · Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• · 2+ years of customer service experience (distribution or logistics experience preferred)
• · Strong ability to multitask
• · Proven accuracy in reporting and data entry
• · Strong written and verbal communication
• · Time management and strong problem-solving skills
• · Intermediate Word, Excel, and Outlook experience
• · Strong collaboration to work as OneFST
• · Critical and broad thinking for the good of the organization

Skills

Required

• Strong ability to multitask
• Strong written and verbal communication
• Strong collaboration to work as OneFST