Sr. Analyst, Platform & IT Strategy (Korean Bilingual) at SBT in Plano, TX, United States

Job description

• The Business Transformation & Excellence team is a strategic project management organization focused on analyzing business needs and developing and implementing innovative solutions and systems across the company. The team partners closely with business units and senior leadership to address complex challenges, improve processes, and drive measurable business performance.
• As a Sr. Analyst of Platform & IT Strategy, you will lead key processes related to IT expense management, N-IRP (Next IT Resource Planning), Work Orders, and business data analysis. You will own the end-to-end IT expense and Work Order lifecycle, including invoice processing, Resource Management System (RMS) data integrity, contract and resource tracking, and monthly management reporting. You will also contribute to broader team initiatives, including system implementation, process improvement, and cross-functional project support.
• This is a highly visible role that requires close collaboration with subject matter experts, business stakeholders, and senior management. You will be expected to work with a high degree of independence, exercise sound judgment, and manage multiple priorities in a fast-paced and demanding environment.
• Given the team’s lean and agile structure, this position is not limited to a narrowly defined scope. Responsibilities may evolve based on organizational needs and shifting business priorities, and the successful candidate will be expected to contribute across a broad range of strategic projects and operational initiatives as needed.

Responsibilities

• IT Expense & Invoice Management
• • Prepare a monthly IT expense status report using internal systems and trackers, presenting trend and fluctuation analysis to team management
• • Validate and submit incoming invoices for the team's allocated IT and project expenses, and present monthly invoice status reports to team management
• • Generate monthly system usage and Voice of Customer (VOC) reports for executive review by analyzing North America system environments and resource allocation to identify cost reduction opportunities
• N-IRP (Next IT Resource Planning) & Work Order / RMS Management
• • Manage Work Order and contract data in the internal Resource Management System (RMS), updating fields and aligning with users to track IT and Non-IT outsourcing expenses
• • Maintain the Work Order monthly report by analyzing IT expenses and resource profiles, giving management visibility to plan annual IT and Non-IT outsourcing contracts under N-IRP
• • Facilitate the approval and signature process with business and internal stakeholders, ensuring all contract information is properly preserved in the system
• Business & Data Analysis / Reporting
• • Evaluate business needs and conduct quantitative and qualitative analysis to support project proposals and evaluations
• • Develop processes to efficiently manage, monitor, and track project deliverables, performing data analysis independently or with cross-functional teams
• • Prepare materials in Word, Excel, and PowerPoint for presentations within and outside the PI team
• Broader PI Project & Stakeholder Support
• • Support company-wide system implementation and process improvement projects by evaluating current workflows and executing improvement strategies
• • Manage relationships and expectations of internal and external stakeholders on assigned projects
• • Provide ad-hoc support across other PI team projects, leveraging seniority to take on responsibilities beyond IT expense and N-IRP ownership alone
• • PI's scope of services to the company is not limited, in its ongoing effort to implement best-in-class systems and processes

Requirements

• • Bachelor's degree (BA or BS) in Finance, Information Systems, Business, Engineering, or a related field preferred
• • Approximately 4-5 years of experience in business management support, IT expense/vendor management, resource or contract management, data analysis/reporting, or project management
• • Experience managing Work Order, RMS, or similar resource/contract management systems strongly preferred
• • Bilingual Required: English/Korean
• • Thrives in a fast-paced environment, comfortable navigating ambiguity, and exercises sound judgment while leading multiple projects at once
• • Skilled in project and program management, with experience initiating activities, setting priorities, and delivering on-time results across competing demands
• • Strategic thinker who transforms goals into actionable, end-to-end plans, and quickly learns new topics, businesses, and processes through independent research and SME interviews
• • Works effectively both independently and within cross-functional teams, leading subject matter experts to meet deliverables and milestones within established deadlines
• • Builds strong, collaborative relationships across the work group, other company functions, and external organizations, with a proven ability to influence others and drive meaningful change
• • Excellent written, verbal, and public-speaking skills, able to communicate project objectives and outcomes — particularly around sales, operations, logistics, systems, and financial functions — to all levels of the organization
• • Organized, detail-oriented, and analytically strong, with a genuine eagerness to learn, grow, take on new challenges, and help others do the same
• • Experienced working with or implementing best-in-class systems and processes
• • Willing to work 5 days in the office per HR guideline and travel up to 10% of your time

Skills

Required

• Bilingual in English and Korean
• Project and program management
• Data analysis and reporting
• IT expense/vendor management
• Resource or contract management
• Strategic thinking