Sr. Coord, Customer Service at Smurfit Westrock in AR Conway

Job description

• The Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.

Responsibilities

• Work proactively to complete all tasks timely, accurately, and completely.
• Initial point of contact for sales team, customers, and manufacturing
• Develop strong client relationships that provide significant input to production planning and service strategies
• Organize pre-production meetings for new customers, products, & graphics
• Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility
• Manage customer graphics
• Assist in ordering materials by providing forecast information (timing & quantity)
• Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
• Receive and enter customer orders, shipping releases, and complaints
• Assist in production planning and/or order prioritization by providing customer requirements
• Respond to customer inquiries regarding product availability, and provide inventory information
• Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
• Assist in recovery of aged receivables
• Must be willing to work flexible hours, when necessary
• Promote teamwork at all levels within the company

Requirements

• Bachelor’s degree preferred
• Customer service experience / account management preferred
• Knowledge of the carton folding industry and products a plus
• Occasional travel required
• Professional customer satisfaction skills needed to maintain positive external and internal relationships
• Excellent oral and written communications skills
• Effective listening skills
• Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent organizational skills to include follow-up, accountability, and spreadsheet management
• Ability to easily adapt to fluctuations in business cycles and workload
• Excellent problem-solving skills
• Be comfortable working independently and within a team environment
• Ability to work through conflict situations
• Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests

Skills

Required

• Effective listening skills
• Excellent problem-solving skills

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.