Automotive Finance & Insurance Manager at LeadCar Toyota Hazleton in Hazle Township, PA

Job description

• The Automotive Finance and Insurance Manager is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase. Produces additional revenue for the Company by selling finance programs and other appropriate after-sale items to new- and used-vehicle customers.
• This individual works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time. The Automotive Finance and Insurance Manager is responsible for following up on and collecting receivables.

Responsibilities

• Greet customers in a friendly and professional manner.
• Help customers choose protection packages for their vehicle by presenting all products and their benefits.
• Ensure financing for customers by building professional relationships with lenders and working with them to get the best financing available for our customers.
• Process all transaction paperwork and ensures it is accurate and meets the needs of the office, federal and state specific Department of Motor Vehicles (DMV) and lender requirements.
• Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
• Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.
• Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied).
• Assist sales team with customer engagement in the sales department during peak traffic times.
• Obtain all appropriate licensing within 90 days from date of hire. Monitors “Red Flag Rules” and maintains Company compliance.
• Ensures compliance with cash reporting requirements and manufacturer incentive programs. Provides customers with thorough explanation of aftermarket products and extended warranties. Converts cash deals to finance.
• Processes finance and lease deals accurately and fairly through financial sources to secure approval. Conducts business in an ethical and professional manner.
• Understands and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments.
• Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
• Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to the accounting department.
• Provides customers with complete explanation of manufacturer and Company service procedures and policies.
• Sets up and maintains a program which will ensure 100 percent turnover from sales to finance.
• Provides sales team and General Manager with current information about finance and lease programs continually.
• Works with the General Manager to secure a reasonable profit from every sale. Ensures collection of all finance and insurance fees.
• Takes credit applications directly from the customer as needed. Handles all rate quotations.
• Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals.
• Completes administrative tasks for the finance department as deemed necessary by the President and/or General Manager.
• Attends sales staff meetings.
• Performs all other duties as assigned.

Requirements

• Previous automotive experience or two years of sales experience preferred.
• Must have knowledge of federal, state and local regulations that affect the new and used vehicle and finance departments.
• Must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Must have the ability to establish productive, cooperative relationships with customers, vendors, co- workers and management.
• Must have knowledge of principles and methods for showing, promoting and selling products or services.
• Must have knowledge of administrative and clerical procedures and systems such as Microsoft Word and Excel, managing files and records, designing forms and other office procedures.
• Must utilize effective time management skills. Must have exceptional customer service skills.
• Must have excellent verbal and written communication skills. Must be a team player.
• Ability to maintain high level of confidentiality.
• Manufacturer required certification must be maintained at the minimum level.
• Travel to other Company locations along with our manufacturer’s training and other relevant training courses required.
• Must maintain a valid driver’s license for occasional travel requirements.
• A professional appearance and manner consistent with the Company’s culture must be maintained.

Skills

Required

• Effective time management skills
• Exceptional customer service skills
• Team player
• Manufacturer required certification
• Valid driver's license
• Professional appearance and manner

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer