Restructure Analyst at Caterpillar Inc. in Nashville, Tennessee

Job description

• Assists customers with contract modifications providing payment and non-payment relief.

Responsibilities

• • Supporting customers in financial distress with innovative financial solutions.
• • Working with internal departments to conduct research and resolve transaction discrepancies.
• • Executes the daily quoting/documentation, booking and credit restructure approval and credit investigation activities for the department.
• • Interact with customers and business partners to negotiate acceptable approval of credit restructure submissions.

Requirements

• Degree or equivalent experience desired
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• • Follows proper data gathering and analysis processes and policies.
• • Reports problems that arise in the data collection process.
• • Participates in gathering and analyzing an organization's data based on requirements.
• • Documents data from various sources and in various formats.
• • Utilizes basic data collection and evaluation tools and techniques.
• Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to di
• verse situations.
• • Identifies the primary operational functions of the organization.
• • Explains operational functions and key functional roles of own dept or unit.
• • Describes the interdependence of support functions and line operating functions.
• • Clarifies the role of each department and its relevance to the enterprise strategy.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• • Provides a quality of service that customers describe as excellent.
• • Resolves common customer problems.
• • Responds to unexpected customer requests with a sense of urgency and positive action.
• • Provides direct service to internal or external customers.
• • Documents customer complaints in a timely manner.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• • Explains the importance of accuracy in own function or unit.
• • Identifies tasks or outputs that require accuracy and detail-level attention.
• • Identifies the procedures for making sure that results are mistake-free.
• • Describes consequences of errors within own unit or function.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• • Names specific tools or techniques that can be used to support the analytical thinking process.
• • Describes specific software applications or products used for business analytics.
• • Gives examples of how analytical thinking has been used to resolve problems.
• • Helps others research and learn more about business analytics tools and applications.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• • Delivers helpful feedback that focuses on behaviors without offending the recipient.
• • Listens to feedback without defensiveness and uses it for own communication effectiveness.
• • Makes oral presentations and writes reports needed for own work.
• • Avoids technical jargon when inappropriate.
• • Looks for and considers non-verbal cues from individuals and groups.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• • Recognizes changing demands and priorities; validates changes with management.
• • Obtains information about how current assignments contribute to organizational goals.
• • Completes current work according to assigned priorities.
• • Responds to day-to-day operational priorities while still making progress on project work.
• • Performs at least 2-3 concurrent activities without reducing productivity.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• • Explains the value of a disciplined approach to problem solving.
• • Describes problem reporting and escalation practices.
• • Utilizes accepted procedures for problem analysis and resolution.
• • Identifies key aspects of problem-solving techniques used in own area.

Skills

Required

• Data Gathering & Analysis
• Operational Functions
• Service Excellence
• Accuracy and Attention to Detail
• Analytical Thinking
• Effective Communications
• Managing Multiple Priorities
• Problem Solving

Benefits

• Subject to plan eligibility, terms, and guidelines. This is a summary of the benefits.
• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.) *
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• * These benefits also apply to part-time employees
• $74,124.00 - $118,608.00
• Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.