Customer Service / Project Coordinator - Kitchen and Bath Countertop Fabrication at Classic Rock Fabrication in Classic Rock Pittsburgh - Cranberry Township, PA 16066
- Company: Classic Rock Fabrication
- Location: Classic Rock Pittsburgh - Cranberry Township, PA 16066
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $20.00 - $25.00 Hourly
- Experience: 4+ years
Overview
Join a Team That Raises the Standard At Classic Rock Fabrication, we don't just manufacture and install countertops—we build lasting relationships. As a Partner Support Specialist (PSS), you'll serve as the primary point of contact for our dealer partners, helping guide projects from quote to instal…
Job description
- Join a Team That Raises the Standard
- At Classic Rock Fabrication, we don't just manufacture and install countertops—we build lasting relationships. As a Partner Support Specialist (PSS), you'll serve as the primary point of contact for our dealer partners, helping guide projects from quote to installation while delivering exceptional service every step of the way.
- If you're organized, thrive in a fast-paced environment, enjoy problem-solving, and take pride in building strong relationships, we'd love to have you on our team.
Responsibilities
- As a Partner Support Specialist, you'll act as a key liaison between our dealer partners and internal departments to ensure projects move smoothly and efficiently. Your responsibilities will include:
- Deliver exceptional service and support to our dealer partners.
- Communicate with partners by phone regarding project updates, including conversations involving sensitive or challenging information.
- Coordinate and communicate project details internally and externally via phone and email.
- Manage quotes, orders, installations, and post-installation inquiries in a timely manner.
- Regenerate quotations as needed.
- Create and maintain jobs within Stone Profit Systems.
- Gather all necessary project information to ensure accuracy and successful execution.
- Coordinate and manage job scheduling.
- Provide billing information to the Accounting team.
- Coordinate service work and remakes with management.
- Participate in dealer training sessions and customer visits.
- Partner with Strategic Account Managers to build and maintain strong customer relationships.
- Uphold Classic Rock's Core Values in every interaction.
- Perform other duties as assigned by management.
Requirements
- What We're Looking For
- Excellent customer service and relationship-building skills.
- Strong verbal and written communication abilities.
- Exceptional organizational and time management skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office and the ability to learn new software systems.
- Team-oriented mindset with a positive, solution-focused attitude.
- Previous customer service, account management, scheduling, or project coordination experience is preferred.
Skills
Required
- High attention to detail and accuracy
Benefits
- At Classic Rock Fabrication, we're committed to investing in our people. We believe in teamwork, professional growth, and creating an environment where employees can build rewarding, long-term careers.
- Competitive pay
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Training & Career Development Opportunities
- Opportunities for Growth and Advancement
- Supportive Team Environment Built on Our Core Values
- Salary Range
- $20.00 - $25.00 Hourly
About Classic Rock Fabrication
Culture at Classic Rock: A look inside who we are and what we stand for Get to know who we are at Classic Rock Fabrication and what makes our team so special. This short video highlights our culture of teamwork, craftsmanship, and a shared commitment to excellence - showing what it’s like to grow, work, and thrive with us. From Design to Installation: See how projects move from our design center through production and into installation Take a behind-the-scenes look at Classic Rock Fabrication in action. This video kicks off with a tour of our Mechanicsburg Design Center, walks through the customer design experience, and then moves into an inside look at our fabrication process - including highlights from production at our Harrisburg headquarters. It’s a great way to see how we combine craftsmanship, innovation, and teamwork every day. Build Your Career in Our Fabrication Facility: Explore hands-on opportunities inside our production environment See the exciting opportunities waiting for you inside the Classic Rock Fabrication shop. This video highlights real roles, real people, and real work happening on the floor - from hands-on fabrication to teamwork and innovation in action. If you’re ready to build a rewarding career in a dynamic, skilled-focused environment, this is what life here looks like. Careers in Installation - Delivering Excellence: Watch our installation team bring craftsmanship directly to the customer Take a look at life on the installation team at Classic Rock Fabrication. This video showcases our installers bringing completed projects from the shop to local job sites with professionalism, skill, and care - delivering quality where it matters most. If you thrive in a hands-on environment, enjoy working with teams in the field, and take pride in the final result, a career in installation could be your next step.