Claims Adjuster - Casualty at American International Group in Croydon
- Company: American International Group
- Location: Croydon
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 4+ years
Overview
Join us as a Claims Adjuster to grow your experience in handling complex claims. Make your mark in Claims We are seeking a Complex Claims Adjuster for Casualty Claims. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-…
Job description
- Join us as a Claims Adjuster to grow your experience in handling complex claims.
- Make your mark in Claims
- We are seeking a Complex Claims Adjuster for Casualty Claims. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.
Responsibilities
- The role will be client facing and in addition to coverage, legal liability and quantum analysis, will required interaction with brokers, insureds, external providers and internal stakeholders.
- Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
- Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim
- Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
- Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
- Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
- Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
- Work as part of a team and support colleagues so that overall team effectiveness is advanced
Requirements
- Candidates will be able to demonstrate significant experience in an insurance or legal based environment handling complex EL/PL claims including. This includes a good understanding of the end to end claims procedures/processes along with knowledge using claims systems (including MOJ), excel and word.
- Detailed working knowledge of the legal and regulatory environment within which such claims are handled.
- Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
Skills
Required
- Handling complex EL/PL claims
- Excel
- Word
Benefits
- At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
About American International Group
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.