Sr. Product Manager (Railway Background) at Lumen Solutions Group Inc. in Washington, DC

Job description

• Company Description
• The Product Leader is responsible for defining, delivering, and continuously evolving products and capabilities that support Rail Incident Management, Service Recovery, and Service Disruption operations. This role drives product strategy, vision, roadmap prioritization, and business value realization for complex operational solutions that directly impact customer experience, operational resilience, service reliability, and organizational performance.
• The Product Leader serves as the primary liaison between business stakeholders, operations teams, technology partners, and delivery organizations to ensure products effectively address business needs and deliver measurable outcomes. Product initiatives may span multiple technologies, operational domains, external partners, and regulatory environments while requiring significant collaboration across business and technology organizations.
• This individual works closely with Agile delivery teams and business leaders to define priorities, manage product roadmaps, evaluate opportunities, and ensure solutions align with operational goals and customer needs. The role balances strategic product leadership with execution oversight to maximize value delivery across the product lifecycle.

Responsibilities

• Define and maintain the product vision, strategy, roadmap, and success metrics for Rail Incident Management and Service Disruption capabilities.
• Partner with rail operations, customer experience, technology, and executive stakeholders to identify business challenges, opportunities, and strategic priorities.
• Prioritize product investments, features, and enhancements based on business value, customer impact, operational needs, and organizational objectives.
• Collaborate with delivery teams to ensure timely and effective execution of roadmap initiatives and critical milestones across multiple interdependent workstreams.
• Establish governance, stakeholder engagement, and decision-making processes that support efficient product development and value realization.
• Develop strong partnerships across business and technology organizations to enable informed prioritization, resource allocation, and investment decisions.
• Identify, document, and manage cross-functional dependencies impacting product delivery and operational outcomes.
• Evaluate product performance through operational, customer, and business metrics and recommend improvement opportunities.
• Lead discovery efforts to understand user needs, operational pain points, and service disruption management opportunities.
• Define business requirements, acceptance criteria, and success measures for product capabilities and releases.
• Identify and assess product risks and operational impacts and collaborate with stakeholders to develop mitigation strategies.
• Ensure alignment of product capabilities with regulatory, safety, and organizational standards.
• Drive continuous improvement initiatives through data-driven insights, customer feedback, and operational performance analysis.
• Communicate product strategy, roadmap progress, risks, and outcomes to senior leadership and executive stakeholders.
• Foster collaboration between business, operations, and delivery teams to ensure solutions achieve desired business outcomes and customer value.

Requirements

• Senior-level Product Management practitioner with demonstrated expertise in product strategy, roadmap development, stakeholder management, and value delivery.
• Strong understanding of operational platforms, incident management, service recovery, and customer experience solutions.
• Proven ability to lead complex cross-functional initiatives involving business, technology, and operational stakeholders.
• Experience working within Agile and SAFe delivery environments.
• Strong business acumen with the ability to translate operational challenges into product solutions.
• Highly motivated, self-directed, and capable of driving results in ambiguous and evolving environments.
• Demonstrated ability to influence decisions and align stakeholders without direct authority.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong communication, facilitation, presentation, and executive engagement capabilities.
• Ability to prioritize competing demands and make sound business decisions based on customer and organizational value.
• Experience leveraging data and metrics to guide product decisions and measure outcomes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and applicable Agile/Product Management tools (JIRA Align, Figma, Confluence).
• Bachelor's degree with a minimum of 10 years of relevant experience, or an equivalent combination of education and experience.
• Product Management certification (Pragmatic, SAFe POPM, AIPMM, or equivalent) preferred. PMP certification considered beneficial but not required.

Skills

Required

• Product strategy
• Roadmap development
• Stakeholder management
• Value delivery
• Operational platforms
• Incident management
• Service recovery
• Customer experience solutions
• Agile and SAFe delivery environments
• Business acumen
• Analytical skills
• Problem-solving

Preferred

• PMP certification