Client Service Representative - Call Center at Mass-RI Veterinary ER in Middletown, CT

Job description

• We know that a positive client experience starts with the very first interaction, and Pieper Veterinary is seeking a kind, compassionate, and detail-oriented Client Service Representative for our Call Center to join our team of veterinary professionals in Middletown, Connecticut.
• As the first point of contact for many of our clients, you will play an important role in creating a welcoming and supportive experience by answering calls, scheduling appointments, addressing client questions, and helping connect pets with the care they need.
• Our vision is simple: to make the community and the people and animals in it happier and healthier, and we need your help to accomplish that.

Responsibilities

• Answering calls, scheduling appointments, addressing client questions, and helping connect pets with the care they need.
• Handle patients on a leash or in a carrier.
• Work collaboratively with veterinarians, technicians, and other staff members.
• Manage multiple tasks simultaneously in a fast-paced environment.
• Remain calm during emotional and stressful situations.

Requirements

• We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.
• We are seeking a Client Service Representative who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.
• Previous experience in a customer service role. Experience in a veterinary setting is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

Skills

Required

• Willingness to continue learning

Preferred

• Experience with EzyVet and Smartflow
• Familiarity with veterinary terminology

Benefits

• Competitive paid time off & holidays
• Career Growth & Training Opportunities
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match
• Up to 75% employee pet care discount
• Annual uniform allowance
• We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!
• $18.75 - $24.75 per hour - based on experience