Inside Sales Representative at Berendsen Fluid Power in Auburn, WA

Job description

• Customer Service / Inside Sales

Responsibilities

• Respond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon request
• Enter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfaction
• Follow up with customers on outstanding quotes
• Proactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customers
• Proactively communicate all changes that may impact customers or internal teams
• Interact effectively with customers to develop a personal awareness of their needs
• Work in a professional manner to resolve customers’ problems and issues, using all available resources
• Adhere to pricing policies as established by sales management to include freight recovery, using sell matrices, and contracts as applicable
• Communicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent information
• Inform all customers and prospects of established terms and conditions of sale
• Assure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation
• Schedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessary
• Meet or exceed company forecasts and targets
• Assist with shipping and receiving activities as may be necessary for location
• Maintain digital files including customer purchase orders, RFQs, applications documents, etc
• Other duties as assigned by management

Requirements

• High School Diploma or Equivalent
• Past experience in Customer Service or Inside Sales
• Must have strong interpersonal, verbal, and written communications skills
• Must work well in a team environment and be supportive of all functions to achieve objectives
• Computer literacy with good data entry skills and ability to learn new programs quickly
• Previous experience with supply chain and distribution is helpful
• Past experience with fluid power and motion control is a plus
• Behaviors
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Skills

Required

• Work well in a team environment
• Ability to learn new programs quickly

Benefits

• Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead. In return for your hard work, we provide the following:
• Training Opportunities
• Comprehensive benefits package including medical, dental and vison; both a PPO and high-deductible plan with company matching Health Savings Account contributions
• Life and disability insurance programs
• Dependent care FSA
• National Employee Assistance Program
• Supplemental accident, hospitalization and critical illness plans
• Company matching 401k (50% up to 8%)
• Paid holiday, floating holidays, vacation and sick time off