Lead Front Desk Associate at IGNITE Fitness Holdings in Chapman - Knoxville, TN 37920
- Company: IGNITE Fitness Holdings
- Location: Chapman - Knoxville, TN 37920
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 1+ years
Overview
Position Type Full Time Job Shift Evenings and Weekends Education Level High School or Equivalent Travel Percentage Negligible Category Customer Service Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is …
Job description
- Position Type
- Full Time
- Job Shift
- Evenings and Weekends
- Education Level
- High School or Equivalent
- Travel Percentage
- Negligible
- Category
- Customer Service
- Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
- Ability to maintain the cleanliness of the club for up to 50% of the shift.
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
- Hands-on experience in accepting payments from customers and give change and receipts.
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- In addition to the above duties, the Lead Front Desk Associate is expected to:
- Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
- Perform club opening and closing duties (key holder)
- End of day metrics reporting
- Follow up/coaching with staff
Requirements
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- 18 years old or older
- A High School Diploma Or Equivalent required
- Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Skills
Required
- Superior customer service skills
- Hard working, enthusiastic and energetic
- Strong problem resolution skills
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
- Paid Time Off benefits (Applicable for Full Time Positions)
- Free Black Card membership and fun exercise incentives