Supervisor - Operations (Outbound/Shipping) at WESCO International in Suwanee, GA, United States

Job description

• As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse, with primary responsibility for outbound/shipping operations. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements, using available resources to prioritize workload and address staffing or operational gaps
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale through regular floor presence, coaching, and associate engagement
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship, with an emphasis on outbound/shipping operations
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training

Requirements

• High School Degree or Equivalent required
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills, with the ability to coach, develop, and hold associates accountable
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations, including prioritizing workload and adjusting resources in a fast-paced warehouse environment
• Comfortable working in a team environment and collaborating with other operational leaders across the facility
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Skills

Required

• Inventory control
• Communication and interpersonal skills
• Coaching and development
• Time management
• Basic computer skills
• Attention to detail
• Business planning systems
• Problem solving
• Team collaboration
• Hand and power tools
• Customer needs anticipation

Preferred

• Fork Lift Certification

Benefits

• $58,775 - $76,407 Annually
• This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
• For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
• In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.