Night Auditor at HRI Hospitality in Aloft New Orleans Downtown

Job description

• Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.
• The Night Auditor is responsible for performing end-of-day financial tasks, providing guest services during overnight hours, and ensuring the safety and security of the hotel. This role combines front desk operations with basic accounting duties to deliver a smooth transition between business days.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Requirements

• Education
• High school diploma or equivalent required
• Experience
• Previous hotel front desk or accounting experience preferred.
• Experience with PMS systems preferred.
• Skills and Knowledge
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.

Skills

Required

• Strong attention to detail and accuracy.
• Ability to prioritize and multitask.

Preferred

• Experience with PMS systems preferred.