Receptionist at Hospice Austin in Spicewood - Austin, TX 78759

Job description

• Position Type
• Job Shift
• M-F 8A-5P
• DEPARTMENT: Access
• This position provides communication, reception services and clerical support to the organization while maintaining confidentiality and professionalism. The position operates the telephone switchboard, answers and triages calls, manages the voicemail system, receives visitors and performs clerical duties as assigned by the Supervisor.

Responsibilities

• Answers multi phone lines, triages and directs calls
• Programs and maintains voice mail system
• Orients staff to communication systems, pagers, voice mail
• Provide patient information to staff and vendors on request
• Provides information to callers regarding services and programs
• Provides reception services and support
• Greet, sign in and direct visitors
• Maintains lobby and reception area
• Other duties as assigned
• Provides clerical services and support
• Responsible for outgoing mail
• Distributes incoming mail
• Types correspondence
• Order office supplies bi-weekly
• Order business cards for staff
• Reserve conference rooms for meetings
• Update staff phone list
• Sending urgent death reports to the team

Requirements

• High School diploma or GED required.
• One year receptionist or administrative experience
• Organization, Multitasking, Communication, Professional phone etiquette
• Compassion and Empathy (important in hospice environment).
• One year receptionist or administrative experience
• Strong customer service and communication skills (healthcare preferred)
• Ability to multitask in a fast-paced environment
• Computer skills (Microsoft online, email and EMR systems).

Skills

Required

• Organization
• Multitasking
• Communication
• Professional phone etiquette
• Compassion and Empathy