Lead - Account Manager at Freshworks in London, , United Kingdom
- Company: Freshworks
- Location: London, , United Kingdom
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: GBP 0 - GBP 0 - yearly
- Experience: 8+ years
Overview
As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market. - Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and …
Job description
- As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market.
Responsibilities
- - Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
- - Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- - Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
- - Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
- - Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
Requirements
- - Experience that counts: 8+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
- - Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
- - Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
- - Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
- - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.
Skills
Required
- Curiosity
- Collaboration
- Adaptability
- Open to learning
- Comfortable navigating change
- Relationship building
- Presentation skills
- Active listening
- Thoughtful questioning
- CRM
- EX
- CX
About Freshworks
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.