SERVICE ADVISOR at Pacific Realty Advisors in LOT - Fife, WA 98424

Job description

• Position Type
• Full Time
• Lexus of Tacoma - Service Advisor
• We are looking for a team player who has advising or writing experience, customer service, and/or dealership experience. This position will be a commission-based position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.

Responsibilities

• The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.
• Greet customers when they arrive and escort them when they leave
• Advise customers about warranty protections and potential cost savings
• Answer questions about service outcome
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with necessary problem/solution information
• Manage and oversee the service center's workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Attend regular weekly morning meetings.

Requirements

• Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.
• Previous retail sales or customer service experience preferred but not required.
• Reynolds Ignite experience.
• A charismatic and relatable personality
• Ability to communicate suitably through email, phone, or in person
• A desire and drive to be successful with a positive attitude

Skills

Required

• advising or writing experience
• customer service
• dealership experience
• valid Driver’s License
• acceptable driving record

Preferred

• Reynolds Ignite experience
• charismatic and relatable personality

Benefits

• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
• 401(k) plus company match
• This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor. Subject to eligibility requirements, we offer the following benefits: