Supervisor, Inside Sales at InnovAge in US-CO-Denver

Responsibilities

• The Inside Sales Supervisor is a high-impact player/coach role responsible for delivering individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives. This role requires a strong balance of personal production, performance management, and data-driven coaching to ensure consistent achievement of Calls Handled, Sales Qualified Lead (SQL) production, conversion, and enrollment rate targets.
• The ideal candidate is a top-performing sales professional with a proven track record of exceeding targets, strong analytical skills, and a passion for coaching others to higher performance.
• Key responsibilities
• Individual Performance (Player)
• Calls Handled
• Sales Qualified Leads (SQLs)
• Call Conversion Rate
• Enrollment Rate
• Demonstrate best-in-class sales behaviors and execution to serve as a role model for the team
• Maintain high-quality CRM hygiene and documentation standards
• Team Leadership & Coaching (Coach)
• Directly manage a team of Inside Sales Representatives located remotely across multiple markets
• Performance review
• Funnel health and conversion metrics
• Skill development and action planning
• Utilize dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
• Leverage AI call transcripts, scoring, and insights to provide targeted, actionable coaching
• Call quality
• Qualification effectiveness
• Conversion outcomes
• Performance Management
• Calls Handled
• SQL production
• Conversion rates
• Enrollment rates
• Establish clear expectations and hold team members accountable to performance standards
• Identify underperformance early and implement structured coaching and improvement plans
• Recognize and reinforce high performance and best practices
• Operational Excellence
• Partner with Sales Operations and leadership to execute sales strategies and initiatives
• Ensure consistency in process adherence, call handling standards, and lead management
• Provide feedback on tools, processes, and market insights to support continuous improvement
• Support onboarding and training of new team members as needed

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Education: Bachelor’s degree required
• Licensure, Certification, Registration or Designation: NA
• Proven record of consistently exceeding performance targets in current role
• Demonstrated ability to manage competing priorities (individual production + team leadership)
• Strong analytical and data interpretation skills
• Effective communication and coaching skills, particularly in a remote environment
• Experience utilizing CRM systems, dashboards, and call analytics tools (AI transcription/scoring preferred)
• Highly accountable and results-driven
• Strong coach with the ability to translate data into action
• Leads by example through personal performance
• Comfortable with performance transparency and metric-driven environments
• Disciplined, organized, and proactive in managing a remote team
• InnovAge Service Standards Requirements

Skills

Required

• Ability to manage competing priorities

Preferred

• Highly accountable and results-driven

Benefits

• InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
• InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
• $86,800 - $112,900