Operations Crewmember Lead at GovFirst in Hampton, Virginia, United States

Job description

• Job Title: Operations Crewmember Lead
• Location: Hampton, VA
• Employment Type: Full-time W2
• GovFirst is seeking an Operation Crewmember Lead to work onsite in Hampton, VA.

Responsibilities

• Monitor the work of Operator Bridge Tunnel (OBT) contractors assigned to the client facility; to ensure quality control and contract compliance for performance of job duties.
• Work with the VDOT Operations managers and supervisors to determine the staffing needs of the facilities, support hiring goals, and coordinate contractor shift assignments
• Participate in the candidate selection process, to include applicant tracking, sourcing, recruiting, interviewing, orientations, and onboarding.
• Serve as the coordinator and point-of-contact for newly classroom trained personnel to ensure in completing their field training.
• Develop employee schedules and serve as a first-line supervisor for personnel issues including unplanned callouts or non-appearance.
• Allocate time on-nights, early mornings, and weekends as needed to support a 24-7-365 client operation.
• Act as a representative during high impact events at the needs and request of the client.
• Provide regular presence at the Control Room, inspection booths, and crash houses to develop rapport with personnel ensuring quality of work performance.
• Monitor performance evaluation reports and timesheets to gauge employee performance.
• Respond to emergency situations relating to contract personnel and be alert to safety, access, and security protocols of the facility.
• Ensure personnel are regularly briefed on company and client priorities, initiatives, policies, safety and goals.
• Serve as the preliminary point of contact for all employees, responding to questions regarding personnel policies and procedures.
• Investigate accidents and complaints to include preparing reports for administrative review.
• Process leave request paperwork for personnel and assist with timesheet data input, review, approval, and submission to employee’s respective corporate offices.
• Create and maintain updated personnel files with contact information or other changes.
• Publish regular activity reports and progress documentation benefitting usage of the company and client.
• Participate in regular team and client meetings and briefings.
• Represent the company’s position and interests to external stakeholders.

Requirements

• Requirements
• 2-3 years of experience directing and controlling traffic, as well as conducting and documenting vehicle inspections.
• Full range of physical mobility, visual perception, and general good health.
• Capable of multi-tasking and working in a fast-paced environment.
• In-depth knowledge of Hampton Roads interstate and local roadways.
• Computer literate; Windows-based application experience.
• Experience in radio and phone communications.
• General knowledge of vehicle mechanics and repair.
• High School Diploma or GED
• Knowledge of Traffic Control operations and extensive customer service.
• US Citizen
• A fingerprint based Criminal History Records Check (CHRC) will be conducted prior to employment.
• Drug Screening will be conducted prior to employment.
• 18 years of age or older
• Virginia Driver’s License in good standing

Skills

Required

• Directing and controlling traffic
• Multi-tasking
• Working in a fast-paced environment
• Radio and phone communications
• Knowledge of Traffic Control operations
• Extensive customer service