Operations Manager at Crane Worldwide Logistics in Houston, TX

Job description

• Description

Responsibilities

• Provide leadership and direction to a team of Transportation Coordinators, including hiring, training, performance management, and career development.
• Oversee day-to-day logistics operations across truckload, LTL, hotshot, and specialized services, ensuring service excellence and compliance with company standards.
• Serve as the primary escalation point for high-level customer and carrier issues, ensuring resolution and client satisfaction.
• Partner with clients and internal stakeholders to conduct business reviews, develop transportation strategies, and identify opportunities for cost savings and service improvements.
• Drive operational performance through effective use of Transportation Management System tools, reporting, and analytics.
• Monitor key metrics service levels, on-time delivery, exception management, cost-to-serve and implement corrective action plans where needed.
• Develop, implement, and maintain Standard Operating Procedures to ensure consistency and operational excellence.
• Oversee billing and financial accuracy for customers and carriers, resolving disputes and driving process improvements.
• Manage workload distribution across the team, setting priorities and ensuring deadlines and service commitments are consistently met.
• Collaborate cross-functionally with engineering, analytics, sales, and finance to support customer initiatives and operational improvements.
• Champion a culture of continuous improvement, accountability, and customer-first service.
• Provide after-hours leadership support on a rotating basis, as required.
• Provide data interpretation, reporting, and analysis to identify trends, gaps, and opportunities for improvement.

Requirements

• Strong communication and relationship management skills, with the ability to influence both internal and external stakeholders.
• Proficiency with Transportation Management Systems and Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical and decision-making skills with the ability to solve complex problems under pressure.
• Track record of managing multiple priorities and driving operational efficiency in a fast-paced environment.
• 5+ years of experience in logistics, transportation, or supply chain preferred
• 2–4 years of proven leadership experience in operations, logistics, or team management required.
• Bachelor’s degree in Transportation, Logistics, Business Administration, or related field preferred.
• Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship
• Must be able to perform the physical requirements of the position
• Experience
• Required
• Warehouse Experience

Skills

Required

• Leadership
• Communication
• Relationship management
• Influence
• Analytical thinking
• Decision-making
• Problem-solving
• Time management
• Collaboration
• Accountability
• Customer-first mindset
• Transportation Management Systems

Benefits

• At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Come join the leader in logistics and take your career in the right direction.