Service Project Manager at Baker Hughes in US-TX-LUFKIN-409 ELLIS AVENUE

Job description

• Drive Successful Project Delivery and Customer Satisfaction Across Industrial Operations?
• Do you enjoy leading complex service projects while acting as the trusted point of contact for customers and cross-functional teams?
• Fuel your passion
• As a Service Project Manager, you will play a critical role in ensuring the successful execution and delivery of customer projects from the Order-to-Remittance (OTR) handoff through the warranty period. You will serve as the primary customer interface, overseeing project execution, contract fulfillment, financial performance, risk management, and stakeholder coordination.
• In this role, you will proactively identify and resolve potential issues throughout the project lifecycle while collaborating with cross-functional teams to ensure flawless project execution. Your ability to balance customer expectations, project objectives, financial performance, and operational excellence will directly contribute to customer satisfaction and business success.

Responsibilities

• Serving as the primary customer contact by resolving specification and commercial issues, managing correspondence, providing regular project updates, and ensuring customer satisfaction.
• Managing contract fulfillment and project execution from OTR handoff through the completion of the warranty period.
• Managing and reporting all project financials, including budgets, costs, margins, invoicing, and collections.
• Identifying, assessing, and managing project risks while driving mitigation plans and resolution activities.
• Managing project deliverables, claims, contract modifications, margin enhancement initiatives, and project closeout activities.
• Ensuring on-time project delivery in accordance with contractual requirements and customer expectations.
• Analyzing customer order specifications and communicating project requirements to extended project teams.
• Responding promptly to technical and commercial inquiries from customers and internal stakeholders.
• Coordinating the resolution of non-conformances and ensuring compliance with contractual quality requirements.
• Collaborating with customers and cross-functional teams to support seamless project execution.
• Monitoring project milestones, deliverables, risks, and priorities to achieve business objectives.
• Supporting customer requirements through site visits and project reviews as needed.
• Providing responsive customer support, including occasional after-hours and weekend support when required.
• Driving continuous communication between stakeholders to ensure transparency and project alignment.

Requirements

• Have a bachelor’s degree from an accredited university or college.
• Have a High School Diploma/GED with at least 2 years of experience in Project Management, Operational, or Field Service Technical role as an alternative qualification.
• Have experience managing projects in an industrial environment.
• Have strong customer relationship management and stakeholder engagement experience.
• Have demonstrated project financial management experience, including budgeting, cost control, invoicing, and collections.
• Have strong analytical and problem-solving skills.
• Have the ability to organize, prioritize, and manage multiple tasks, risks, milestones, and deliverables simultaneously.
• Have excellent presentation, communication, and interpersonal skills.
• Have influential leadership skills and the ability to work effectively within a matrix organization.
• Have a proactive approach with a strong sense of urgency and accountability.
• Have the ability to adapt to changing business and customer requirements.
• Have experience with risk management and quality control processes.
• Have gearbox industry experience .
• Have financial aptitude and business acumen.
• Have knowledge of ERP systems, with Oracle experience being an advantage.

Skills

Required

• Strong customer relationship management
• Stakeholder engagement
• Analytical and problem-solving skills
• Organizational and prioritization skills
• Influential leadership skills
• Risk management and quality control
• Financial aptitude and business acumen
• Knowledge of ERP systems

Preferred

• Oracle experience

Benefits

• We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Working with us
• Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
• Working for you
• Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits