Quality Assurance Analyst - Onsite at Western in US-MI-FREMONT
- Company: Western
- Location: US-MI-FREMONT
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 3+ years
Overview
Agency Quality Assurance Analyst is responsible for testing of the system updates and upgrades, including the Agency Portal, VUE, Licensing Portal, Salesforce, OnBase, and IVR. Assisting in developing business requirements, test cases and performing UAT for new projects, initiatives and releases. Wo…
Job description
- Agency Quality Assurance Analyst is responsible for testing of the system updates and upgrades, including the Agency Portal, VUE, Licensing Portal, Salesforce, OnBase, and IVR. Assisting in developing business requirements, test cases and performing UAT for new projects, initiatives and releases. Works closely with GLIC IT, ITSD, CSSI, Lead Agency Business Analyst, Lead Commission Analyst and GLIC Program Team.
Responsibilities
- Assists the Lead Business Analyst with writing and reviewing business/system requirements and scope statements.
- Creates and documents test cases.
- Responsible for tracking, testing and completion of JIRA, PR, click-up and client care tickets for enhancements and defects.
- Performs ongoing testing in UAT in each environment.
- Provides support to various departments on projects and initiatives.
- Works with the various business areas to identify operational inefficiencies and assist in the development and implementation of system and process improvements.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- Bachelor's Degree Or equivalent experience - Required
- 3+ years' relevant work experience. - Required
- 2 years of progressive experience in a QA or BA capacity. - Preferred
- Demonstrated experience in UAT environment of software systems. - Required
- Demonstrated experience in writing business requirements. - Required
- Demonstrated experience in writing test cases. - Required
- Demonstrated insurance industry knowledge. -
- Proven strong communication skills (verbal and written). -
- Proven technical aptitude to learn new systems. -
- Knowledge of Gerber Life systems, including VUE, Agent Portal, Salesforce and OnBase (preferred). -
- CTFL Upon Hire - Preferred
Skills
Required
- Testing of system updates and upgrades
- UAT testing
- Writing business requirements
- Writing test cases
- Technical aptitude to learn new systems
- Insurance industry knowledge
Preferred
- CTFL certification