Funeral Home Administrative Assistant at Foundation Partners Group in South Hadley, MA

Job description

• As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

Responsibilities

• Compassion & Empathy: Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent: Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator: Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention: Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence: Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member: Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

Requirements

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes
• Are you ready? Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Skills

Required

• Compassion & Empathy
• Clear Communicator
• Meticulous Attention
• Follow-through
• Preparation Excellence
• Active Team Member
• Company software programs
• Email
• Social media
• Text
• Online portals
• Live webinars

Benefits

• Supportive Environment: Be part of a team that values collaboration, kindness, and mutual support.
• Meaningful Work: Make a difference in people's lives by providing a crucial service during their time of need and fostering strong community connections.
• Growth Opportunities: Access to professional development and career advancement within the funeral service industry.
• Competitive Compensation: We offer a competitive salary.
• Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.