Customer Service Professional at Allstate Insurance in TX-Richardson-75080

Job description

• Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?
• Are you looking to start a customer service career? We want the highly motivated and convincing job seekers to APPLY TODAY. No matter your customer service experience, we'll invest in your success. We understand that it takes time to build your business, to develop the proper skills and understanding. We provide our new agents with on going professional development and support on your path to success.
• All applicants will be sent an online assessment. Only completed assessments will be considered. Must be able to pass a background check.
• As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
• And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Claims follow up calls.
• Be outstanding at relationship building.
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must currently possess a property & casualty insurance license.
• Insurance Customer Service: 1 year (Required)
• Property & Casualty (Required)

Skills

Required

• Property & casualty insurance license

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Paid time off
• Compensation: $36,000.00 per year