Administrative Officer, Operations and Events at Northeastern University in Boston, MA (Main Campus)

Job description

• About the College of Arts, Media and Design
• We are a vibrant community of creators, designers, technologists, and communicators applying creativity across disciplines and harnessing emerging technologies to advance human potential and solve the challenges of the future.
• Powered by experience-driven teaching, learning and research, CAMD demonstrates that the fields of design, communication, media, and the arts are crucial to the human experience, society, and the development of technology. We empower the next generations of students, researchers, and creative practitioners to create the future by sparking their innovative, creative, curious, and entrepreneurial spirit.
• Under the supervision of the Senior Academic Program Manager of Art + Design, the Administrative Officer, Office Operations & Events serves as the department’s primary resource for office operations, facilities and studio management, event coordination, onboarding, and administrative support, ensuring efficient day-to-day operations and a high level of service for faculty, staff, students, and visitors.
• Serving as the primary liaison between the department and university service partners, this position coordinates office and studio operations, facilities requests, onboarding logistics, and department events, including workshops, speaker series, award ceremonies, orientations, and guest travel arrangements.
• The role oversees front-office operations, supports department leadership through administrative coordination, and collaborates with campus partners to maintain safe, functional, and well-managed departmental spaces.
• The position exercises a high degree of independent judgment and problem-solving in managing complex operational activities and serves as a trusted resource to Art + Design faculty, staff, students, and university partners.

Responsibilities

• Office Operations & Facilities Management (35%)
• Oversee the department’s day-to-day operations, ensuring efficient office administration, departmental communications, meeting logistics, and continuity of operations
• Manage office and studio spaces, including facilities requests, capital improvement projects, keys and access, furniture, equipment, supply inventory, and space utilization
• Coordinate with Facilities, Information Technology, Compliance, and Safety to maintain safe, functional, and technology-enabled departmental spaces
• Oversee studio operations and maintenance, including scheduling, booking systems, and open studio hours
• Administrative Support & Onboarding (25%)
• Serve as the primary front-office contact for faculty, staff, students, visitors, and prospective students, providing exceptional customer service and resolving operational inquiries
• Provide administrative support to Department Chairs, including calendar coordination, meeting logistics, committee administration, departmental communications, and operational reporting
• Coordinate the onboarding of new faculty and staff, including workspace setup, technology, university systems access, and departmental orientation
• Hire, train, schedule, and supervise student office assistants
• Supervise four temporary non-student (TNS) Figure Models and three Work-Study Office Assistants
• Event Management (20%)
• Coordinate department and college events, including workshops, speaker series, award ceremonies, orientation, and department productions
• Provide event support for year-end events, including commencement and student awards
• Organize hotel, lunch, and dinner reservations for lectures and university guests
• Archive and maintain records of event promotions and awards received
• Distributed Shared Service Support (20%)
• Collaborate with other Administrative Officers to develop standardized procedures and protocols for shared job functions to ensure consistency
• Collaborate with other Administrative Officers to implement robust data management practices that ensure data accessibility and integrity, with a focus on office and space records
• Collaborate with other Administrative Officers to create opportunities for cross-training on departmental practices, support Department Chairs, and promote broad efficiencies across the College
• Collaborate with other Administrative Officers to provide office coverage during absences or scheduled paid time off (PTO)

Requirements

• Required
• Bachelor’s degree
• Minimum of two to three years of administrative experience
• Proficiency in Microsoft Office Suite, particularly Excel
• Strong organizational, analytical, and interpersonal skills, with exceptional attention to detail
• Demonstrated ability to work effectively in a fast-paced, service-oriented environment, manage multiple priorities, and adapt to changing business needs, shifting priorities, and evolving processes
• Administrative experience in higher education
• Experience with Workday and Concur

Skills

Required

• Exceptional attention to detail
• Ability to manage multiple priorities

Preferred

• Experience with Workday and Concur

Benefits

• Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
• Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
• All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
• 107S
• $53,615.00 - $75,728.75
• With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.