Senior Food and Beverage Operations Manager - Banquets at Ev. Jugendwerk Bezirk Leonberg in Nashville, TN, United States

Job description

• Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

Responsibilities

• Managing Day-to-Day Operations
• • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
• • Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
• • Supports and supervises an effective monthly self inspection program.
• • Operates all department equipment as necessary and reports malfunction.
• • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• • Encourages and builds mutual trust, respect, and cooperation among team members.
• • Understands employee positions well enough to perform duties in employees' absence.
• • Develops specific goals and plans to prioritize, organize, and accomplish your work.
• • Monitors and maintains the productivity level of employees.
• • Verifies that all team members/supervisors understand the brand specific philosophy.
• • Maintains the operating budget, and verifies that standards and legal obligations are followed.
• • Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• • Celebrates and fosters decisions that result in successes as well as failures.
• • Communicates areas that need attention to staff and follows up to ensure understanding.
• • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
• • Establishes and maintains open, collaborative relationships with employees.
• • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• • Follows property specific second effort and recovery plan.
• • Stays readily available/ approachable for all team members.
• • Demonstrates knowledge of the brand specific service culture.
• Providing Exceptional Customer Service
• • Provides services that are above and beyond for customer satisfaction and retention.
• • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• • Serves as a role model to demonstrate appropriate behaviors.
• • Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.
• • Takes proactive approaches when dealing with guest concerns.
• • Sets a positive example for guest relations.
• • Stays readily available/ approachable for all guests.
• • Reviews comment cards and guest satisfaction result with employees.
• • Responds in a timely manner to customer service department request.
• Managing and Conducting Human Resource Activities
• • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• • Administers the performance appraisal process for direct report managers.
• • Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• • Communicates performance expectations in accordance with job descriptions for each position.
• • Verifies thatemployees are treated fairly and equitably. Strives to improve employee retention.
• • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• • Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• • Manages beverage purchasing and control procedures and ensures staff is trained accordingly.
• • Observes service behaviors of employees and provides feedback to individuals and or managers.
• • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• • Analyzes information and evaluates results to choose the best solution and solve problems.
• • Performs hourly job function if necessary.
• • Extends professionalism and courtesy to team members at all times.
• • Comprehends budgets, operating statements and payroll progress report.
• • Performs other duties, as assigned, to meet business needs.

Requirements

• Education and Experience
• • High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.
• OR
• • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

Skills

Required

• Supervising daily F&B shift operations
• Managing day-to-day operations
• Monitoring quality and standards
• Maintaining operating budget
• Supervising staffing levels
• Interviewing and hiring employees
• Providing exceptional customer service
• Serving as a role model
• Responding to customer service requests