Operations & Vendor Coordinator, Print & Post at Manulife Financial in Toronto, Ontario

Job description

• Provides execution-level support for vendor coordination and production intake and serves as the cross-trained backup for specialized graphic-creation work (e.g., sponsor logos and platform assets).
• The graphic-creation backup element is an explicit, required part of this role — it protects a capability currently concentrated with the Vendor Operations Lead and removes single-person dependency.

Responsibilities

• Vendor Coordination & Intake — manage day-to-day production intake, route work, track vendor outputs
• and timelines, and flag issues for escalation.
• Graphic Creation Backup (Required) — designated cross-trained backup for sponsor graphic assets; manage logo intake/cleanup and produce graphic outputs to brand standards.
• Support reporting inputs, invoicing follow-up, and operational tracking.
• Support knowledge transfer and documentation so the graphic capability is not dependent on a single person.

Requirements

• Experience in coordination, vendor support, or operations execution roles.
• Strong organizational and prioritization skills.
• Working knowledge of graphic design tools (Photoshop, Illustrator, or equivalent) is required to serve as the graphic-creation backup — a firm requirement, not optional.
• Exposure to vendor-based or production environments preferred.
• Intake and vendor coordination tools (OOS/SPD, Toppan Merrill); graphic design tools (Photoshop,
• Illustrator, or equivalent).

Skills

Required

• Coordination
• Vendor support
• Operations execution
• Organizational skills
• Prioritization skills

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
• Toronto, Ontario
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.