Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford at Gee Automotive Companies in Tonkin Hillsboro Ford - Hillsboro, OR 97123

Job description

• Salary Range
• If you're a proven Fixed Operations leader who knows how to drive profitability, elevate customer satisfaction, and build high-performing service and parts teams, Tonkin Hillsboro Ford offers the opportunity to lead one of the region's premier Ford dealerships. We're seeking a strategic, hands-on Fixed Operations Director who can take our service, parts, and customer experience operations to the next level while developing a culture of accountability, performance, and exceptional guest service.
• The Fixed Operations Director is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. This executive-level position works closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate brings a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.

Responsibilities

• Provide overall leadership and strategic direction for Service, Parts, and Warranty operations
• Drive department profitability while maintaining exceptional customer satisfaction scores
• Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates
• Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement
• Recruit, train, coach, and develop managers, advisors, technicians, and support staff
• Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements
• Partner with dealership leadership to establish annual budgets and operational goals
• Improve departmental efficiency, productivity, and customer retention initiatives
• Oversee warranty administration and ensure accurate processing and reimbursement
• Foster a culture centered on accountability, teamwork, employee development, and customer service excellence
• Maintain strong relationships with Ford representatives and vendor partners
• Implement best practices that improve profitability, workflow, and overall customer experience

Requirements

• 7+ years of automotive fixed operations leadership experience
• Previous experience managing Service and Parts departments within a dealership environment
• Proven success driving department profitability and operational performance
• Strong financial acumen with the ability to analyze departmental statements and KPIs
• Exceptional leadership, coaching, and team-building abilities
• Strong customer service and conflict resolution skills
• Experience developing and implementing process improvements
• Excellent communication and organizational skills
• Ford dealership experience preferred
• Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Skills

Required

• Automotive fixed operations leadership
• Financial acumen
• Leadership
• Coaching
• Team-building
• Customer service
• Conflict resolution
• Process improvement
• Communication
• Organizational skills

Preferred

• Ford dealership experience

Benefits

• Lead a high-volume Ford dealership with a strong reputation in the market
• Join one of the Pacific Northwest's most respected automotive groups
• Competitive executive compensation package with substantial earning potential
• Opportunity to influence dealership strategy and long-term growth
• Work with an established team and manufacturer-supported training resources
• Career advancement opportunities within a growing dealer organization
• Strong leadership support and investment in operational excellence
• Compensation: $180,000 - $250,000 annually, based on experience, qualifications, and performance.
• In addition to competitive pay, our benefits are designed to support you and your family…
• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles
• $180,000.00 - $250,000.00 Commission/year
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