Director of Operations at LaJaunie's Pest Control in Thibodaux, Louisiana

Job description

• The Director of Operations is the senior leader responsible for field and service delivery across LaJaunie’s branches and operational divisions.
• This is a hands-on, field-centered leadership role. “Hands-on” does not mean personally solving every operational problem. It means being visible in the branches and field, inspecting what is happening, coaching managers, establishing clear standards, and ensuring consistent follow-through.
• The Director will lead through Operations Managers and other field leaders, creating an accountable operation that delivers safe, efficient, profitable, and consistently high-quality service.
• Operations Managers have clear expectations, useful scorecards, and consistent accountability.
• Branches and service lines execute core processes reliably.
• Leadership can see capacity, productivity, quality, and service risks before they become emergencies.
• Service completion, gross margin, quality, and safety performance improve against established targets.
• Scheduling and dispatch handoffs between Administration and Operations are clear and consistently followed.
• The CEO and Integrator are no longer pulled into routine field-execution issues.
• The operational organization is prepared to support continued organic growth and future acquisitions.
• Calm command during fast-moving or difficult situations
• A visible, field-present leadership style
• Direct but respectful communication
• Decisiveness and a strong sense of priority
• High standards and consistent follow-through
• Accountability without unnecessary drama
• The ability to listen, assess the facts, make a decision, and move the team forward
• A genuine commitment to developing leaders rather than becoming the solution to every problem

Responsibilities

• Field and Service Execution
• Lead field operations across multiple branches and the pest, termite, and wildlife service lines.
• Ensure consistent service quality, productivity, safety, and customer-care standards.
• Establish clear expectations for technician readiness, field capacity, service execution, and follow-through.
• Identify and resolve recurring operational breakdowns instead of relying on individual heroics or temporary workarounds.
• Protect customer retention by reducing preventable callbacks, service failures, and field-related customer issues.
• Leadership and Accountability
• Lead, Manage, and hold Accountable Operations Managers across branches and service lines, along with Fleet and Facilities leadership.
• Establish a consistent cadence of one-on-one meetings, performance reviews, coaching, and leadership development.
• Help managers become stronger decision-makers who fully own the performance of their teams.
• Address missed expectations directly, promptly, and respectfully.
• Build bench strength and support the selection, onboarding, and development of future operational leaders.
• Operational Performance
• Maintain and review an Operations Scorecard with clear weekly performance measures.
• Gross margin and labor efficiency
• Technician productivity and capacity
• Service completion and backlog
• Callbacks, re-services, and quality
• Customer retention
• Fleet and equipment readiness
• Safety incidents and regulatory compliance
• Use performance data to identify root causes, establish corrective actions, and verify that improvements are sustained.
• Partner with Administration on shared measures involving scheduling, dispatch, route efficiency, and service completion.
• Process Standardization and Execution
• Document, improve, and enforce core operational processes and standard operating procedures.
• Ensure that agreed-upon processes are followed consistently across branches and service lines.
• Eliminate unnecessary variation while allowing leaders to exercise sound judgment.
• Build scalable operating practices that support continued growth and future expansion.
• Lead the operational implementation and field integration of new branches, service areas, or acquisitions.
• EOS and Quarterly Execution
• Participate actively in the company’s EOS meeting rhythm, including Level 10 Meetings, Scorecards, Rocks, and IDS.
• Develop quarterly operational plans aligned with company priorities.
• Own Operations Rocks and ensure that they are completed on time.
• Bring operational Issues forward early, help identify root causes, and drive them to resolution.
• Maintain EOS disciplines within the Operations function while partnering with the Integrator on companywide execution.
• Safety, Fleet, and Compliance
• Ensure compliance with applicable state and federal regulations, licensing requirements, and company safety standards.
• Maintain clear accountability for vehicle, equipment, and facility readiness.
• Strengthen fleet-safety practices, incident reporting, equipment controls, and preventive maintenance.
• Create a culture in which safety and compliance are daily operating expectations—not occasional initiatives.

Requirements

• At least five years of progressive operations leadership experience, including experience leading managers—not only individual contributors.
• At least three years of experience in pest control, home services, or another multi-location, route-based field-service business.
• Experience managing operations across multiple locations, markets, or service lines.
• Demonstrated success using KPIs, scorecards, and financial measures to improve performance.
• Experience improving productivity, service quality, cost control, and manager accountability.
• Ability to move comfortably between strategic planning, manager coaching, branch visits, and field observation.
• Strong judgment, communication, organizational, and problem-solving skills.
• Ability to work in person in Greater New Orleans and travel regularly among company locations.
• Direct pest, termite, or wildlife-control experience.
• Pest-control licensing or relevant industry certifications.
• Experience with route optimization, field-service software, fleet management, and technician-capacity planning.
• Experience managing gross margin, branch profitability, or a service-operations P&L.
• Experience implementing SOPs across multiple locations.
• Familiarity with EOS or another structured operating system.
• Experience integrating acquisitions or opening new markets.

Skills

Required

• Operations leadership
• Managing managers
• Multi-location operations management
• KPI and scorecard usage
• Financial measures
• Productivity improvement
• Service quality improvement
• Cost control
• Manager accountability
• Strategic planning
• Manager coaching
• Branch visits and field observation

Preferred

• Route optimization
• Field-service software
• Fleet management
• Technician-capacity planning
• Gross margin management
• Branch profitability
• Service-operations P&L
• SOP implementation

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance
• Base salary of $110,000–$120,000 per year
• Medical, dental, and vision insurance options
• 401(k) with company matching
• Life and supplemental insurance options
• 10 days of paid vacation annually to start
• Paid sick leave and company holidays
• Professional-development assistance
• Employee discounts
• Relocation assistance